At approx. **:**pm Mtn time on ********, I opened a video on my Facebook indicating it...

GetHuman-onelkcre's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-onelkcre will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-onelkcre can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-onelkcre's own words
At approx. **:**pm Mtn time on ********, I opened a video on my Facebook indicating it featured a Malamute dog mimicing the human baby in the household. As soon as I opened it a red alert covered my screen announcing itself by voice-over as Microsoft warning of hackers possibly accessing personal information on my computer at that very moment and telling me to immediately call ***-***-**** to make a Microsoft Spyware Report and to give the report *******EE*. My computer was locked for any shutdown option besides the power button. I shut down as soon as I recorded the two above numbers for tracing purposes. I did not call the number and a week later had Dell technicians and MalwareBytes scan my computer for evidence of hacking. I'm passing this to you to help ferret out these hackers to protect other Facebook users. But I also want to know how to block unwanted or possibly malicious videos like this from my Facebook. If I have any complaint about Facebook it is all the stuff I get beyond messages from my friends and family. Communication with THEM is all I want Facebook for.

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Facebook

Customer service issue
Reported by GetHuman-onelkcre
Nov 2nd, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 199946 others
0 customers following this

Timeline

GetHuman-onelkcre started working on this issue
Nov 2nd, 2018 12:35am

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