My account was made with the *********** and I cannot access that phone number anymore...

GetHuman-nancy_ac's customer service issue with Facebook from November 2018

Help with my Facebook issue
The issue in GetHuman-nancy_ac's own words
My account was made with the *********** and I cannot access that phone number anymore. I have a new phone and new number. I tried to log in from my new phone, but I can't without getting a code texted to my old number that is not active anymore. It's been a week almost and I need to access my account but can't without that phone number. **I emailed and have not heard back. Call me at the number ********** to confirm my identity and have my account back
GetHuman-nancy_ac did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-nancy_ac
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 1 customer so far
Similar issue to 199828 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-nancy_ac started working on this issue
Nov 1st 10:18pm
GetHuman-nancy_ac indicated the issue is not fixed yet.
Nov 1st 10:21pm