Some one hacked my facebook account. He sent an advert to my messanger using one of my...

GetHuman-gideonpr's customer service issue with Facebook from November 2018

199802 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-gideonpr's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-gideonpr's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gideonpr will want to follow the link below to head to their help center. We will check on GetHuman-gideonpr later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-gideonpr's own words
Some one hacked my facebook account. He sent an advert to my messanger using one of my friend's account that he also hacked. I clicked on the advert and the requested that i login to my facebook which i tried doing. I guess that was when he got my password. The next thing, he used one of my pictures as his profile photo. When i saw it, i became surprised. As i inboxed him to ask him who he was and why he used my picture as a dp, the next thing i encountered was that i was logged off. Curious, i tried to login again several times but behold my password can't be recognised. I tried all the processes that i know to retrieve my account but i noticed that he changed the number that could use to get a recovery code. I was totally thrown off my own facebook again. The next thing was that he started contacting all my friends requesting for money and call cards. I had to alert the few people that i could reach. Please i need to gain access to that my account. If it's possible to cut him off and grant me access, then help me protect my account to avoid future occurence.*Thanks!
GetHuman-gideonpr did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-gideonpr fixed the problem
We are waiting for GetHuman-gideonpr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-gideonpr fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-gideonpr
Nov 1st, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 199802 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-gideonpr started working on this issue
Nov 1st 9:42pm