Some one hacked my facebook account. He sent an advert to my messanger using one of my...

GetHuman-gideonpr's customer service issue with Facebook from November 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-gideonpr's own words
Some one hacked my facebook account. He sent an advert to my messanger using one of my friend's account that he also hacked. I clicked on the advert and the requested that i login to my facebook which i tried doing. I guess that was when he got my password. The next thing, he used one of my pictures as his profile photo. When i saw it, i became surprised. As i inboxed him to ask him who he was and why he used my picture as a dp, the next thing i encountered was that i was logged off. Curious, i tried to login again several times but behold my password can't be recognised. I tried all the processes that i know to retrieve my account but i noticed that he changed the number that could use to get a recovery code. I was totally thrown off my own facebook again. The next thing was that he started contacting all my friends requesting for money and call cards. I had to alert the few people that i could reach. Please i need to gain access to that my account. If it's possible to cut him off and grant me access, then help me protect my account to avoid future occurence.*Thanks!
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Facebook

Customer service issue
Reported by GetHuman-gideonpr
Nov 1st, 2018 - 2 mons ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-gideonpr started working on this issue
Nov 1st 9:42pm