I had a Facebook account, got incarcerated and the email and phone that are associated...

GetHuman-lashuaun's customer service issue with Facebook from November 2018

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The issue in GetHuman-lashuaun's own words
I had a Facebook account, got incarcerated and the email and phone that are associated to that account I no longer have or use. I started a new FB and tried to go to my old page to add familiar people and it locked me out, told me to confirm my identity by a picture, I sent the picture and I’m still locked out. Please help me to get into my old Facebook and get unlocked from my new account. Old-Lashuan noturaverage McCoy new- Lashaun Roberts
GetHuman-lashuaun did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-lashuaun
Nov 1st, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 11 customers so far
Similar issue to 199792 others
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GetHuman-lashuaun started working on this issue
Nov 1st 9:33pm