My friend can't reset his account by email , he get this message :**It looks like you w...

GetHuman-thmx's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman-thmx's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-thmx will want to follow the link below to head to their help center. We will check on GetHuman-thmx later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-thmx may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-thmx's own words
My friend can't reset his account by email , he get this message :**It looks like you were misusing this feature by going too fast. You’ve been blocked from using it.**Learn more about blocks in the Help Center.*If you think this doesn't go against our Community Standards let us know.*although he connect his account by his phone number , but there is no option to reset the account by phone number !!!!!
GetHuman-thmx did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-thmx
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
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GetHuman-thmx started working on this issue
Nov 1st 9:26pm