Old account with AIM Email (which is no longer a thing)

GetHuman-burczajm's customer service issue with Facebook from November 2018

Help with my Facebook issue
The issue in GetHuman-burczajm's own words
Log in to an old account ... I cannot recover an old account because i don’t know the password, and it uses an AIM.com email, so I cannot have the password reset sent to that email because AIM no longer exists
The password reset they send goes to my AIM email which is no longer an active service offered by AOL, AOL cannot fix it, I don’t have a backup phone and I can’t talk to a human over at Facebook, no one has answered my Facebook help question still.
Getting in contact with me to help me log onto the account by sending a password reset to an email I can access
I have been a member of Facebook since the early days and if I could only log on to my account I could help similar people with the same issue
Send a password reset to an email I can access
I have an issue with Facebook too
How GetHuman-burczajm fixed the problem
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Customer service issue
Reported by GetHuman-burczajm
Nov 1st, 2018 - 2 mons ago
I have an issue with Facebook too
Seen by 2 customers so far
Similar issue to 199684 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-burczajm started working on this issue
Nov 1st 8:01pm
GetHuman-burczajm indicated the issue is not fixed yet.
Nov 1st 8:04pm