I am not ***% certain that my mother's Facebook page was hacked, but she was prompted f...

GetHuman-giga_'s customer service issue with Facebook from November 2018

6 views | 199640 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-giga_'s odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-giga_'s next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-giga_ will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-giga_ can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-giga_ may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-giga_'s own words
I am not ***% certain that my mother's Facebook page was hacked, but she was prompted for a form of ID to verify her name, and she closed*skipped that process.**Now when attempting to log in, it gets stuck on a blank page (Here is the URL: https:**www.facebook.com*checkpoint*?next)**Then you must clear web history, cookies, and data to see ANY Facebook web site*help*community (as all pages will be blank when logged in under her name).**I am able to log into FB using my own login credentials, but hers continues to get stuck on that blank page. *-So I know it's not an issue with the browser or Facebook itself, just a profile issue.*-I have reset her password a number of times, same issue.*-I have tried using the mobile Facebook page - and it will not work*-I have tried using: https:**beta.facebook.com* - this also will not work*-We have selected the button in security, that the account was potentially compromised*-She is no longer listed as a friend in Facebook, and her messages in messenger (with the name: Facebook User) state the following:*"This message is no longer available because it was identified as abusive or marked as spam"******* ** *** *** this is my number that can not be verified because it is not correct i want to email *****@***.com

GetHuman-giga_ did not yet indicate what Facebook should do to make this right.

How GetHuman-giga_ fixed the problem

We are waiting for GetHuman-giga_ to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-giga_ fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-giga_
Nov 1st, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 199640 others
0 customers following this


GetHuman-giga_ started working on this issue
Nov 1st, 2018 7:19pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers