I am not ***% certain that my mother's Facebook page was hacked, but she was prompted f...

GetHuman-giga_'s customer service issue with Facebook from November 2018

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The issue in GetHuman-giga_'s own words
I am not ***% certain that my mother's Facebook page was hacked, but she was prompted for a form of ID to verify her name, and she closed*skipped that process.**Now when attempting to log in, it gets stuck on a blank page (Here is the URL: https:**www.facebook.com*checkpoint*?next)**Then you must clear web history, cookies, and data to see ANY Facebook web site*help*community (as all pages will be blank when logged in under her name).**I am able to log into FB using my own login credentials, but hers continues to get stuck on that blank page. *-So I know it's not an issue with the browser or Facebook itself, just a profile issue.*-I have reset her password a number of times, same issue.*-I have tried using the mobile Facebook page - and it will not work*-I have tried using: https:**beta.facebook.com* - this also will not work*-We have selected the button in security, that the account was potentially compromised*-She is no longer listed as a friend in Facebook, and her messages in messenger (with the name: Facebook User) state the following:*"This message is no longer available because it was identified as abusive or marked as spam"******* ** *** *** this is my number that can not be verified because it is not correct i want to email *****@***.com

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Facebook

Customer service issue
Reported by GetHuman-giga_
Nov 1st, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 199640 others
0 customers following this

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GetHuman-giga_ started working on this issue
Nov 1st, 2018 7:19pm