I had to factory reset my phone, and since then, I have not been able to access my acco...

GetHuman-adysonbi's customer service issue with Facebook from November 2018

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The issue in GetHuman-adysonbi's own words
I had to factory reset my phone, and since then, I have not been able to access my account. Two-step authentification. All I am able to do is change my password through my email. I am not receiving any of the texts messages to my phone for verification. Also, I have no option for a code generator. I have tried to authenticate with a handheld sign and photo once, and I have sent in ID verification three times now. I have not gotten a single response. This has been going on for a week and a half!!
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Customer service issue
Reported by GetHuman-adysonbi
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
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GetHuman-adysonbi started working on this issue
Nov 1st 5:45pm