We are an auto group that has several auto dealerships. We recently changed the trade n...

GetHuman1464874's customer service issue with Facebook from November 2018

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The issue in GetHuman1464874's own words
We are an auto group that has several auto dealerships. We recently changed the trade name of our Honda dealership form Gerrish Honda to Upper Valley Honda. In trying to change the name of our page on Facebook (from Gerrish to Upper Valley), we keep getting denied. Myself (Danielle Alt) and my co-worker (Krista Torres) have both tried *-* times to submit a name change request with Facebook but get denied every time. We even posted on our page about the name change, changed the profile picture to reflect the new name and changed the contact information in our about section. In one of our several appeals to the denials, we provided the new URL (www.UpperValleyHonda.com) and also provided a document from Honda stating our trade name change from Gerrish Honda to Upper Valley Honda, but we are still being denied our request to change our name. I am being told that Facebook thinks we are impersonating. **What can we do? **Thanks for your help,*Danielle Alt, Executive Assistant at Gengras Motor Cars (owner of Upper Valley Honda)
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Facebook

Customer service issue
Reported by GetHuman1464874
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
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GetHuman1464874 started working on this issue
Nov 1st 4:35pm