We are an auto group that has several auto dealerships. We recently changed the trade n...

GetHuman1464874's customer service issue with Facebook from November 2018

199469 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman1464874's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1464874's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1464874 will want to follow the link below to head to their help center. We will check on GetHuman1464874 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1464874 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1464874's own words
We are an auto group that has several auto dealerships. We recently changed the trade name of our Honda dealership form Gerrish Honda to Upper Valley Honda. In trying to change the name of our page on Facebook (from Gerrish to Upper Valley), we keep getting denied. Myself (Danielle Alt) and my co-worker (Krista Torres) have both tried *-* times to submit a name change request with Facebook but get denied every time. We even posted on our page about the name change, changed the profile picture to reflect the new name and changed the contact information in our about section. In one of our several appeals to the denials, we provided the new URL (www.UpperValleyHonda.com) and also provided a document from Honda stating our trade name change from Gerrish Honda to Upper Valley Honda, but we are still being denied our request to change our name. I am being told that Facebook thinks we are impersonating. **What can we do? **Thanks for your help,*Danielle Alt, Executive Assistant at Gengras Motor Cars (owner of Upper Valley Honda)
GetHuman1464874 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1464874 fixed the problem
We are waiting for GetHuman1464874 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1464874 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1464874
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 199469 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1464874 started working on this issue
Nov 1st 4:35pm