I used to have a facebook account, but I forgot the password and can't reset it because...
GetHuman-aliceaku's customer service issue with Facebook from November 2018
Help with my Facebook issue
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GetHuman-aliceaku's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-aliceaku will want to follow the link below to head to their help center. We will check on GetHuman-aliceaku later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-aliceaku may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-aliceaku's own words
I used to have a facebook account, but I forgot the password and can't reset it because it's hooked up to my mom's old email, the one she doesn't have access to. I tried to make a new account, everything was going fine until I logged out on the computer and tried to log in on the app on my phone. It says I need to verify my account and submit a picture. I don't have any other social media, how are they going to verify my picture? And I couldn't log in while they were verifying my identity, and now my account is disabled.
GetHuman-aliceaku did not yet indicate what Facebook should do to make this right.
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