I have purchased a product through an advert that appeared on Facebook. Website is www...

GetHuman1462994's customer service issue with Facebook from November 2018

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GetHuman1462994's next move: go to the Facebook help center.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1462994's own words
I have purchased a product through an advert that appeared on Facebook. Website is www.vipoutlet.online. I received order confirmation, explaining I would receive a shipped email in * to * days, it is now ** days later and no email. I have tried emailing them from the website, no reply. I have tried to log onto my account and it does not recognise my details. I have requested to reset my password, no email has come through. When i went deeper, the email address for contact is a hotmail address. The payment has been taken from my account and is showing as faade clothing, singapore.*I have a funny feeling that this is a scam!**Please could you help?
GetHuman1462994 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1462994
Nov 1st, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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Timeline
GetHuman1462994 started working on this issue
Nov 1st 11:43am