I logged out of my FB account. When I tried to log back in, I guess I forgot the correc...

GetHuman-jesiboy's customer service issue with Facebook from November 2018

Help with my Facebook issue
The issue in GetHuman-jesiboy's own words
I logged out of my FB account. When I tried to log back in, I guess I forgot the correct password. My email has changed since I started using FB, so they couldn’t email me to reset my password. I created a new account and was shut down because they thought I was “pretending to be someone else”. I responded to that message, writing what the problem was and a photo of my drivers license. They just keep sending me the same email requesting proof of ID. I keep sending it, but I keep getting the same form letter requesting ID. I would like to get back into my original account.
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Customer service issue
Reported by GetHuman-jesiboy
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 199010 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-jesiboy started working on this issue
Nov 1st 9:18am
GetHuman-jesiboy indicated the issue is not fixed yet.
Nov 1st 9:19am