I logged out of my FB account. When I tried to log back in, I guess I forgot the correc...
GetHuman-jesiboy's customer service issue with Facebook from November 2018
Help with my Facebook issue
The issue in GetHuman-jesiboy's own words
I logged out of my FB account. When I tried to log back in, I guess I forgot the correct password. My email has changed since I started using FB, so they couldn’t email me to reset my password. I created a new account and was shut down because they thought I was “pretending to be someone else”. I responded to that message, writing what the problem was and a photo of my drivers license. They just keep sending me the same email requesting proof of ID. I keep sending it, but I keep getting the same form letter requesting ID. I would like to get back into my original account.
GetHuman-jesiboy did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jesiboy fixed the problem
We are waiting for GetHuman-jesiboy to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.