My facebook account was no longer able to be used because my old login was my old phone...

GetHuman1462553's customer service issue with Facebook from November 2018

198992 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman1462553's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
The issue in GetHuman1462553's own words
I am trying to recover my account with any steps necessary. ... My facebook account was no longer able to be used because my old login was my old phone number and at the time i didn't believe people would get my phone number whenever they paid for a new line. Well my account became locked because i was not able to login due to someone else having the same number as me. When i tried to do the forgot password recovery thing and look for the number, the only account that shows up is that person along with their email. When i made my account i never linked my email cause i didn't own one back then as I do now. So i would really like to get back my account however needs necessary.
GetHuman1462553 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1462553 fixed the problem
We are waiting for GetHuman1462553 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1462553 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1462553
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
Similar issue to 198992 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1462553 started working on this issue
Nov 1st 8:44am