My facebook account was no longer able to be used because my old login was my old phone...

GetHuman1462553's customer service issue with Facebook from November 2018

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The issue in GetHuman1462553's own words
I am trying to recover my account with any steps necessary. ... My facebook account was no longer able to be used because my old login was my old phone number and at the time i didn't believe people would get my phone number whenever they paid for a new line. Well my account became locked because i was not able to login due to someone else having the same number as me. When i tried to do the forgot password recovery thing and look for the number, the only account that shows up is that person along with their email. When i made my account i never linked my email cause i didn't own one back then as I do now. So i would really like to get back my account however needs necessary.
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Facebook

Customer service issue
Reported by GetHuman1462553
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 8 customers so far
Similar issue to 198992 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1462553 started working on this issue
Nov 1st 8:44am