I was locked out of my account it says that I have secured my account in which I actual...

GetHuman-jenncayl's customer service issue with Facebook from November 2018

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The issue in GetHuman-jenncayl's own words
I was locked out of my account it says that I have secured my account in which I actually have never done and I sent a photo ID in and it sent me a link which does not work I reset my password still won't let me in I logged in on another device and a computer that I've logged in on before and it let me get all the way to the end and I identified friends on my Facebook and it kicked me out I did not secure my account to go through all this I've been dealing with this for about * weeks now my Facebook is all I have to contact family across Seas please unlock my Facebook sending me links and passwords and codes do not work it sends me to a page that says error and that's it it is not a valid page at all the link that you all keep sending me is not valid at all please unlock my Facebook my username is Jenn caylor ** at gmail.com and my password is JennBrad* please help me get on to my Facebook
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Customer service issue
Reported by GetHuman-jenncayl
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman-jenncayl started working on this issue
Nov 1st 7:46am