Dear Facebook Team,**I am Jessica Kristianty.*Currently working in Holiday Inn Resort B...

GetHuman1462227's customer service issue with Facebook from November 2018

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GetHuman1462227's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1462227 will want to follow the link below to head to their help center. We will check on GetHuman1462227 later to make sure it's all set or try to help escalate.
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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1462227's own words
Dear Facebook Team,**I am Jessica Kristianty.*Currently working in Holiday Inn Resort Batam as a Marketing Communication Executive.**Here, I need your help to make our account is getting back.** weeks ago, I tried to change the name of the Hotel's account.*From: HI Batam to Holiday Inn Resort Batam.*But the problem has happened, the account can not be opened until now. I already send the documents that Facebook needs to know for security reason. I really need your help to give our account is back. Because it is really important for us to update daily posting and so on.**Should Facebook needs another security documents, sure I will send it immediately.**Thank you for your kind assistance and coordination.*I am looking forward for you favorable reply. **Best Regards,***Jessica Kristianty
GetHuman1462227 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1462227
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 198895 others
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GetHuman1462227 started working on this issue
Nov 1st 6:11am