I have had a facebook account (*****@***.com) for over ** years. My messenger was hack...

GetHuman1461892's customer service issue with Facebook from November 2018

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GetHuman1461892's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1461892 will want to follow the link below to head to their help center. We will check on GetHuman1461892 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1461892 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1461892's own words
I have had a facebook account (*****@***.com) for over ** years. My messenger was hacked. I didn't remember the password. The message said it would send a code to the e-mail address (*****@***.com). I could not get the code as I have not had this e-mail address in the last few years. My current and correct e-mail address is *****@***.com. The reason for the name change, I remarried **-**-**, I had a technician try to recover my facebook account. He thought he had correctly changed the e-mail address to the Hamilton *****@***.com. He changed the password to MollyMooMoo*. Now the Hamilton account has been disabled. How can I retrieve the old account and just change the password. The old e-mail address has all my friends and some valid information I would like to recover. If the code could be sent to the hamilton*** address for the howell*** e-mail address which is no longer used. In the middle of all this I got a new computer and I cannot access anything with facebook. WHAT I WANT: I want my old account back. Can the e-mail address be changed to the *****@***.com address. Change the password. I want my old account back. If you need more proof of who I am please let me know. Your prompt attention to this matter is greatly appreciated.
GetHuman1461892 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1461892
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman1461892 started working on this issue
Nov 1st 3:24am