My Facebook account has been hacked I tried to reset my password and it worked and it s...

GetHuman-scbclore's customer service issue with Facebook from November 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-scbclore's own words
My Facebook account has been hacked I tried to reset my password and it worked and it saying that I have an invalid password then I clicked on forgot password and it’s asking for an email address. The email address that I have on file is an old one it is SMC *****@***.com but that is an old email address so I cannot have a code sent to that email address how can I get back into my account on Facebook because now I don’t know the password could someone please get back in touch with me. Thank you.
GetHuman-scbclore did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-scbclore fixed the problem
Facebook had me send my identity ID to verify that I was that person. Then they sent me a link to change my password. It fixed it and I checked to see if my hacked account was there and it was not so I am assuming Facebook deleted it, I hope.
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Customer service issue
Reported by GetHuman-scbclore
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
Fixed
GetHuman-scbclore shared how to fix
Seen by 3 customers so far
Similar issue to 198670 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-scbclore started working on this issue
Nov 1st 12:38am
GetHuman-scbclore confirmed the issue is fixed. Hooray!
Nov 1st 11:13am