Facebook Customer Service Issues

I have been blocked from accessing Marketplace. I am currently attempting to sell some of my daughter's clothes, nothing else. In the past, I had no issues selling furniture. Despite being informed that my account was reinstated three times, I still cannot log in and have requested assistance multiple times. As a 51-year-old person who is not very knowledgeable about technology, I have struggled to reinstall Facebook and Marketplace without success. Following my latest plea for help, I was informed that my items violated policies, although after reviewing the guidelines, I found this not to be the case. I am unable to access Marketplace, cannot contact Facebook for support directly, and have now been permanently locked out. Kindly help me resolve this matter and regain access to Marketplace.

Issue with Post Suspension on Facebook Hello, I recently shared a post in a group called "LARGEST GROUP EVER! We need [redacted]0 members to Make America Great Again!" about the situation at the southern border. I was subsequently suspended for 30 days. After reaching out to Facebook, I received the following responses regarding the post. Initially, Facebook mentioned they would review the post, and later informed me that it did not violate their Community Standards, thus restoring the post. However, even after a week, I am still blocked from using the platform. I would appreciate it if this issue could be addressed promptly. Thank you, BJ Boyne

My account was hacked at the end of September. I had updated my phone number in June but forgot to update it on my Facebook account. Recently, there has been suspicious activity. My fiancé noticed on Messenger that it showed me as active when I wasn't. Over the weekend, there was activity including posting a vulgar comment on my page and making an inappropriate video call to my fiancé. This behavior is unacceptable and needs to be dealt with promptly. I still have access to my original email ([redacted]) and would like to receive an email there to help me recover my account.

I suspect my daughter-in-law, Sasha Lee Lynch (maiden name Baker), is attempting to hack my account. Recently, I received a text message with a new password code that I did not request. Sasha has successfully hacked my account multiple times in the past, and I believe she continues to try. As a 56-year-old, I am unsure how to stop this. Sasha, who is in her 30s and has mental health challenges, lives in Virginia while I reside in Pennsylvania. I monitor my account several times daily and use Google location. Is there anything more I can do to prevent these unauthorized access attempts? I received another unexpected text message this morning with a new code. I am seeking assistance to address this issue promptly. Best regards, Jeannie Grace Bossler-Lynch.

My initial account, "Ieu Jones," was compromised, so I attempted to deactivate it and replaced it with a new account, "Ieuan Jones," using an outlook email. Unfortunately, this account was closed for impersonating my hacked first account, which I didn't use. Consequently, I had to create a third account, "Ieuan Jones," under my current email, "[redacted]" I am seeking the reactivation of this third account and the deactivation of the hacked "Ieu Jones" account. Despite my efforts to submit my college ID and driving license images, I was informed that I was using the wrong channel. Upon switching to the recommended channel, I encountered an error message stating, "something went wrong. We're working on getting it fixed." Even after three hours of attempts, the issue remains unresolved. I hope to avoid creating a fourth account and starting over with re-uploading photos and reconnecting with friends.

Someone has gained unauthorized access to my Facebook account, which is crucial for me to regain as it contains important evidence in my Messenger related to a serious incident involving my daughter. This evidence is necessary for me to move forward with pressing charges. My daughter has been facing legal issues due to being coerced into criminal activities out of fear for her safety. The urgency of recovering my Facebook account is heightened by the sensitive information it holds, including messages from my late brother. I need assistance promptly to retrieve this vital information in order to provide it to the District Attorney's office. My name is Kimberly Watson-Sweeney, and the email associated with the account is [redacted] I am located in Alamogordo, NM. This situation has also led to the creation of several fraudulent accounts using my details. Your help in resolving this matter promptly would be greatly appreciated.

I created a Facebook account, but it kept prompting me to update my phone number as it was already in use on another account. I couldn't change it as it's my only number. I initially thought I used my email for the account, but turns out my grandmother's email was linked to the tablet I used, and it might have used her email to create my account. I've confirmed my email goes to a different account of mine. I logged out on the tablet to reset the password since I forgot it. However, after disabling auto-login, I'm unable to access the account. When I click "forgot password," it keeps suggesting my grandmother's account instead.

My husband, Gaurav, recently deleted his Facebook account, causing all his information such as tags and chats to be removed. I received an email notification of some messages he sent before he deleted his account. The email seems to be prompting me to view blocked images, but I am unsure how to retrieve the deleted information now that his account is gone. Any advice on how to recover this data would be greatly appreciated. Thanks.

Hello, we operate legal hunting estates and have encountered this issue before. We have successfully appealed similar situations where our ads were initially disapproved but later approved upon review. Our website is dedicated to hunting, which is a lawful activity nationwide and is widely practiced by millions of individuals. Hunting licenses play a crucial role in funding animal conservation efforts through the Pittman Robertson Act. Although we understand concerns about animal welfare, our ads do not promote cruelty as the animals shown are harvested legally during hunting. We kindly request a reevaluation considering our previous successful appeals and the alignment of our content with your guidelines.

I have been experiencing a persistent issue with my account being hacked multiple times. Despite changing passwords, the problem persists, with friends receiving numerous friend requests daily. Currently, it appears I have two active accounts on different devices with mismatched profile pictures and names. I attempted to align my accounts by adjusting my name but encountered difficulties due to having multiple accounts listed in settings. This ongoing situation has led to the loss of cherished photos and saved items. Any assistance would be greatly valued.

Hello, I'm Dante Williams, the owner of "Polar Bear Mart," a Shopify business. Unfortunately, Facebook has shut down my account, impacting my business operations. I am a legitimate advertiser who has invested a considerable amount in USD from Canada. I am unsure if my ads are still running or how they are performing. Please visit polarbearmart.com to see what my business is about. I am not a robot; I am reaching out as Polar Goro. Kindly assist in reactivating my Facebook account or provide feedback on my ad performance. I eagerly await your response.

Facebook's security measures have caused frustration for me. After reluctantly creating an account, Facebook abruptly logged me out for "security reasons." When I tried to regain access, they demanded my cell number, which I don't have. Despite my attempt to delete the account, Facebook made it impossible. After reluctantly providing a temporary number, now they want a photo. I question how a random photo helps if Facebook employees have never met me. It seems pointless to send a picture that will supposedly be deleted if they cannot verify it is me. It feels like they would store it or use facial recognition software. I refuse to comply. I assert my right to privacy as a free American and request the immediate deletion of the account associated with my email address.

I recently received a notification that my Facebook account was suspended due to allegedly posting inappropriate content. I am uncertain if this suspension is temporary or permanent as I did not receive any prior warnings. I have been a user since [redacted] and believe I am being treated unjustly. Upon investigation, I noticed other members who shared the same content only received warnings. I am willing to accept a temporary suspension, now that I am familiar with the community guidelines, but feel that a permanent deletion is excessive. My account holds precious memories of my children, and I assure you that I do not promote inappropriate behavior on my profile. Please review my account to verify that I am not in violation of any rules.

I recently set up a Facebook account to use Tinder but my Facebook got locked soon after, and now my Tinder account is inaccessible too. Despite adding my phone number and photos for verification, I am stuck on the "Provide a Picture of Yourself" screen. I have tried multiple times to submit photos but to no avail. There seems to be no help or guidance available on the site, and even when trying to reset my password, it claims my email is invalid. This confusion has left me unable to access and enjoy the services I paid for. I need assistance in unlocking my account so I can start using the features I paid for. Any help resolving this issue would be greatly appreciated.

I had an account linked to [redacted] with the page name addie grubb. After my ex changed the password post-breakup, I lost all access. Concerned about a potential privacy breach, given our history, I recently found out the old account has been reactivated. Anxious that he might impersonate me as he has in the past, impacting my job as a Paramedic, I'm being cautious. I've reached out to the local police for assistance, who suggested obtaining the IP address or phone number linked to the reactivation for evidence. I seek to not only confirm the identity of the person who reactivated the account, but also have the page permanently removed for my safety and peace of mind.

Hello. I'm Gessika Stewart. I had an issue with my Facebook account last night. A friend got hacked and sent me a fake video, leading me to change my password. Unfortunately, I can't recall my new password. I also can't access my linked email as Yahoo is now a paid service, and my phone number isn't recognized by Facebook. I ended up creating a new account, but it got reported as fraudulent. I rely on Facebook to communicate with customers and family, so this has been quite inconvenient. Any help in recovering my old account would be greatly appreciated. Thank you. - Gessika Stewart

While online at my grandmother’s house, I came across an unflattering photo of her from a recent Halloween event on Facebook. I mistakenly reported the photo as harassment, the only option I thought was suitable based on Facebook's reporting criteria. The photos were under Ray Ross’ account, including others featuring my grandfather. After conversing with Ray Ross, I realized my error and he has agreed to remove the specific photo. I would appreciate a swift resolution to lift any restrictions on his account as this was a miscommunication. Mr. R is known for capturing local events and is a valuable contributor to our community. I hope this issue can be promptly resolved. Thank you for your assistance.

It appears that my account was compromised. Someone by the name of Anslem Eze reached out to me via Messenger, claiming to be a contracting manager with Caliente Construction from Tempe, AZ, interested in purchasing land in NC. He mentioned meeting on Meet.com or Hangout.com and shared a photo he claimed I had sent him, along with a picture of himself in the company uniform. I have never used these dating websites or engaged in such interactions. I contacted the construction company in AZ and spoke with Jennifer from HR. She identified the employee in the photo but under a different name and assured me they would look into it. I kindly request assistance in investigating this matter, stopping any further issues, and securing my Facebook account. Thank you, Debbie C.

My Facebook account was hacked recently, and I am wrongly accused of posting items for sale that violate the platform's rules. I am distressed by this situation and seek immediate resolution. I have only shared listings for clothing, shoes, home decor, children's games, and a jewelry box, all of which are permissible. I take great care to adhere to the guidelines and would never engage in unauthorized selling. Following a password change prompt, it became evident that my account was compromised, leading to unauthorized postings. I urge swift action to rectify this misunderstanding. Thank you for your prompt attention. Sincerely, Ms. B

Around 10 years ago, a jest account was set up amongst my friends and me. I have not utilized this account in a while, and it appears to have been compromised. I am unable to regain access to the email associated with the account despite my attempts to report the issue. The hacker is posting alarming content and has control over all the friends linked to this account. Details of the hijacked account are as follows: Name: Johanne Fivestarr Email tied to the account: [redacted] Thank you for your assistance. Gabriel P. Roy