My name is Christie Hooper. I have a Facebook account with the email address...

GetHuman1439095's customer service issue with Facebook from October 2018

11 views | 195174 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1439095 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1439095 can let us know if they help or not.
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Before contacting them, items GetHuman1439095 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1439095's own words
My name is Christie Hooper. I have a Facebook account with the email address *****@***.com and phone number ***-***-****. I forgot my password and I don’t have access to my Comcast email address. I tried to verify my account using my phone number but when I clicked the option to send a verification code to my phone it would not send me anything. Is there a way I can verify my account with you guys? I’ve since had to make a new profile under the same number but a different email (*****@***.com). I would really love to get access to my original Facebook as I have everything on there. I can verify that it’s me because it’s under my number at ***-***-****. Thank you for your help.

GetHuman1439095 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1439095
Oct 29th, 2018 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 195174 others
0 customers following this

Timeline

GetHuman1439095 started working on this issue
Oct 29th, 2018 12:11pm