Facebook Customer Service Issues

My name is J.C.S. Comia from the Philippines. My Facebook account, Jhayson Comia, was hacked by someone I know. Despite my efforts, the hacker keeps gaining access to my account. On October 23rd, they even stole my SIM card and changed the associated email address. I managed to regain access, but the hacker keeps taking over. I tried various methods to regain control, but nothing worked. The hacker even added trusted contacts today. I believe Facebook's security measures could be improved, as the hacker still gains access despite my efforts. I suggest removing all email addresses, phone numbers, and active sessions associated with my account after I prove my identity. This would prevent the hacker from tracking my information. I hope Facebook can resolve this issue promptly. You can contact me at [redacted] Thank you.

Hello, I'm reaching out because after experiencing the [redacted] terrorist attacks in Brussels, I struggled with PTSD and exhibited erratic behavior for a period. One of the actions I took during that time was deactivating my Facebook account, which I had been using since [redacted]. Since then, I have been trying to recover it without success. Even after two years, I deeply regret my decision. I have lost touch with friends from high school who are now living abroad, as well as some family members. I would appreciate more guidance on how to proceed. Do you think there is a possibility of retrieving my account? Thank you for your assistance in advance. Best regards, Gabrielle Please reach me at [redacted] as my previous email is no longer active.

Hello, I am a writer with my own Facebook page and another page for my book series, "Paul Slatter's - The Vancouver Series." Recently, I accidentally opened a third page for my book and forgot to delete the old one. The previous page was managed by my family in Canada, the UK, and Thailand. My wife used her credit card to boost a post with $10. Unfortunately, that account was closed by Facebook for unknown reasons, resulting in the loss of two weeks' worth of work establishing my brand. Following this, my wife's attempts to boost posts on the remaining account were unsuccessful. Could you please consider reopening the closed account or transferring the lost connections to the remaining book page? Additionally, my wife and I have encountered issues with boosting posts on The Vancouver Series page using Jittarat Slatter's Mastercard. We would appreciate your assistance in figuring out why her card is being blocked and what steps are needed for approval. Thank you, Paul Slatter

During a lengthy hospitalization starting in February [redacted] involving two operations and two rehabilitations, I lost track of my passwords, including AOL and Facebook. Despite being a member for over a decade with 2,[redacted] friends, including 60 close ones, I inadvertently got blocked after trying variations of my name due to memory issues from my medical challenges. Even as I continue to rely on a wheelchair post-discharge, I lack the energy to resolve this issue. The following is my fundraiser script: Phil has faced multiple hospital stays and is now recuperating from a recent back injury. We aim to acquire a secondhand motorized wheelchair for his convenience. Additionally, modifications like a ramp installation at his residence are necessary. Ongoing medical bills are significant, and any contributions, prayers, and sharing of this initiative to support Phil during his recovery would be immensely valuable. Your assistance and generosity are sincerely appreciated. Thank you, and may blessings come your way. I am grateful for any help provided.

On the 2nd of September ****, I attempted to log in at *:**pm and received a request from Facebook to verify my identity by uploading a clear picture showing only my face. I promptly complied with the upload requirement. However, since then, I have not received any communication from Facebook regarding the status of my account. Every time I try to log in, I am informed that the picture I submitted on the 2nd of October is still under review, and I am unable to access my account for security reasons. I kindly ask Facebook to expedite the process and allow me to regain access to my account based on the picture I provided.

I need assistance with an advertising overcharge issue related to a campaign I ran on Facebook back in September. I did not authorize any recurring payments after the campaign ended. Despite trying various methods to remove my credit card information from Facebook, I was still charged $24.90 on Oct 25 without my consent. I have since canceled that credit card and initiated an investigation with Capital One regarding this unauthorized charge. I am looking for a prompt resolution and would prefer to discuss this matter over the phone. Please contact me at [redacted].

I am looking to unlink my posts from my Organization's page from showing up on my Personal page. Currently, both pages are connected and I want to separate them. I plan to delete one of the Facebook pages to achieve this and create a new Organization/Business page as a fresh account with a different Username and Password. I have already set up the new page and now wish to transfer the timeline content from the original page to the new one. Once this is done, I intend to delete or deactivate the original page while keeping my Personal account/page. Is there a way to move the timeline content over to the new page?

In my Facebook account settings, I attempted to remove two phone numbers by following the prompts, entering my password, and receiving a confirmation number via text. However, despite trying multiple times, I encountered difficulty in adding my new number and faced a security question due to a different device and location being detected. I was unable to proceed as the security code was being sent to a redundant number I attempted to remove earlier. I am stuck in this verification process and advocate for alternative verification methods such as choosing security questions that are easier to recall. I kindly request assistance in reviewing my account settings associated with [redacted] on Facebook. Please remove the two numbers that weren't successfully removed and add my new number [redacted] to enable the action to proceed as intended. Your attention to this matter is greatly appreciated. Sincerely, Deborah L. Gabrielson.

I need to delete my Facebook account and information. Someone I don't know has taken over my account and is posting other people's photos. I created my Facebook account using my Gmail, but I haven't logged in for a long time. Today, when I tried to log in, I couldn't access it. After resetting my password using my Gmail, I changed it, but realized the account has been compromised. I want customer service to assist me in deleting all information from this Facebook account. I don't want the person who took over my account to use it or associate my name with it. Please help me delete everything. Thank you.

Hello, I am reaching out regarding my account privacy concerns and Facebook's security standards. After posting pictures and a video of my political debate at The Oxford Union to exercise my freedom of speech, I faced an unexpected sequence of events. My account logged out automatically, and upon logging back in, I found my post restricted and the video deleted. Despite requesting a review, the issue recurred with the video being deleted, the post restricted, and me logged out repeatedly. I am perplexed by these actions. Why was my post restricted and why was the video specifically targeted? These occurrences have caused significant distress and confusion. I anticipate a prompt and thoughtful response from the support team. Best, S.N.

Urgent Concern: I need assistance, as I recently discovered that an individual I connected with on Facebook under the name Michael Porter has been using false information. After realizing this, I terminated communication due to discrepancies in his identity. Subsequently, he threatened to share compromising photos I had shared with him. I reported the situation to the authorities who advised me to report the user to Facebook. It has been a month, and I have not received any updates from Facebook on this issue. While I was ordering my daughter's school pictures online, his name inexplicably appeared in my personal information section, causing me to fear that he may have accessed my account. Given the sensitive nature of this situation, I am concerned for my privacy and security. I kindly request further assistance in addressing this matter promptly.

I am dealing with a situation where my ex-girlfriend, Toni HARTMAN, is continuously harassing me on Facebook. Despite blocking several of her accounts, she keeps creating new ones to bypass the block. I will be going to the prosecutor's office to press charges against her for stalking. However, it is frustrating that she can easily reactivate accounts to circumvent being blocked. I wish there was a way to completely prevent her from accessing my profile. It seems like there should be a rule against having multiple Facebook accounts, but I know of others who also have more than one. I had to deactivate my account to prevent her from causing trouble. I cherish using Facebook and want to return to it, but this issue needs to be resolved first. If there is a solution to stop individuals from making multiple accounts, I would greatly appreciate it.

I have reported an individual for harassment. This person is a 35-year-old man who has been involved in drug dealing and criminal activities. He has been manipulating my 18-year-old daughter and got her addicted to heroin/fentanyl for a year. We have managed to get her into rehab and away from him. He is now posting pictures of them together, professing his love and claiming they will reunite soon. It's distressing to see him sharing personal information about her. My family, friends, and I are deeply upset by his actions. We are working hard to save our daughter's life and break free from his influence. We are desperate to find a way to prevent him from using her images and details on social media. I have reported the situation as harassment, but his posts do not seem to violate any rules unless you know the full story. Any advice on how to stop him would be appreciated. Thank you, B.K.

My name is Joel Fierro, and I am from Tucson, AZ. I recently connected with a woman named Samantha Smith, who is a stylist. Our interactions escalated to intimate video chats on Messenger, during which she recorded me without my consent. She is now attempting to blackmail me, threatening to release the video to my loved ones and online if I do not pay her by a specified deadline, which is tomorrow at 10:00 am. She provided her email address as [redacted] and requested payment through MoneyGram under the name Jeremy in Mali, Bamako, with postal code +[redacted]. Samantha seems serious as she possesses personal details of my family and friends and has the incriminating video. I have sought help from law enforcement by contacting [redacted] (case #[redacted]89) to explore my options. I urge anyone with relevant information to assist me, as I am desperate to resolve this distressing situation and will now deactivate my account.

Hello, I uploaded a photo for verification on 23rd October, but I'm unable to access my account as it's still being verified. I verified that my account is not disabled, changed my password successfully, and can receive notifications via email, but I can't log in. Access to my account is crucial as I manage various pages and work with children and volunteers. Restarting with a new account isn't feasible due to long-term connections. My email is [redacted] Thank you for your assistance. Alina Sandor

I am Jabran Sadiq and I use my Facebook ID, [redacted] I had listed my old mobile number, [redacted][redacted], on my account, but I haven't used it for the past two years. The cellular company has now closed that number, and I can't use it again. When I try to log in, I am prompted to enter a verification code sent to that old number, which I can no longer access. The cellular company mentions that numbers are closed if not used within six months. I currently reside in Dubai and can't use the number on my Facebook account. How can I receive the 6-digit code on my new number to regain access to my account? Please prioritize resolving this issue. Regards, Jabran Sadiq.

I encountered issues while updating my birthday on Facebook and sought assistance through a support number I found on the platform, [redacted]. The support team mentioned that my IP address and devices were compromised. They highlighted someone attempting to access my account from Lynn, MA, surprisingly on the same day as my inquiry about my birthday. They mentioned a disabled firewall and offered to clean up my system for a fee under different plans. Insisting on check payments raised suspicions. When asked about their affiliation with Facebook, they claimed to provide support for the platform. I managed to resolve my birthday update, but they stated it might take 72 hours to reflect, and assured me that the firewall was restored.

Dear Facebook Support, I encountered a security issue with my Facebook account on October 19, [redacted]. While using the app on my Android phone, I received a warning that another device, a Samsung S device, was attempting to access my account. As advised, I logged out to secure my account. Unfortunately, I am now unable to log back in as I have forgotten my password. Regrettably, I am unable to recover my password as I no longer have access to the Yahoo email account linked to my Facebook profile, nor do I remember its password. To complicate matters, I did not have a recovery email or phone number set up for my Facebook account or the associated Yahoo email. My current active email address is [redacted], whereas the Yahoo email used for Facebook was [redacted] My Facebook name is Alec James Ikey Jordaan. I kindly request your assistance in regaining access to my account by sending the password reset to my Gmail address. I am prepared to verify any necessary details or past conversations to confirm my identity. Thank you for your attention to this matter. Best regards, Alec

Beware of (Sterdio) China scammers. They are not just selling fraudulent smartwatches but also drones. The watch I received does not match the advertised features, misleading buyers with a fake Samsung Galaxy smartwatch video. The actual product lacks the promised moving bezel ring, waterproofing, wireless charger, and advanced app functions. Instead, I received a basic watch that resembles a toy, with a fixed bezel, a side charger port, and limited apps. It is disappointing to receive such a misrepresented item. I aim to return this item for a full refund as per United States Law against false advertising. Watch the provided link to see the stark differences between the advertised and actual product from (Sterdio) for awareness and prevention of such scams.

I'm having trouble accessing my original Facebook account under the email [redacted] and phone number [redacted]. I've forgotten my password and no longer have access to my Comcast email. When trying to verify my account via my phone number, the verification code does not send. I created a new profile under [redacted] with the same phone number. I really need to regain access to my original account, as it contains important information for me. I can confirm my identity as the account holder of the original profile linked to [redacted]. Thank you for your assistance.