My name is Robert Morgan I have a old Facebook account I'm not using no more the name o...

GetHuman1417475's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1417475's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1417475 will want to follow the link below to head to their help center. We will check on GetHuman1417475 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1417475 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1417475's own words
My name is Robert Morgan I have a old Facebook account I'm not using no more the name on it says Morgan Morgan a man buy the name of kaka zema took over the Facebook account with out my authority he is using my profile picture please remove this account from this man and close down that Facebook thank you my number is ***-***-**** call me if need to
GetHuman1417475 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1417475
Oct 26th, 2018 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 192306 others
0 customers following this
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Timeline
GetHuman1417475 started working on this issue
Oct 26th, 2018 1:50pm