Facebook Customer Service Issues

Archive 262

The following are issues that customers reported to GetHuman about Facebook customer service, archive #262. It includes a selection of 20 issue(s) reported October 24, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My posts and comments have been blocked for over a week now. This has happened a couple of times in the past few months, and I am unsure why. I always adhere to Facebook's standards and do not go against them. It appears to occur when I respond to offensive comments, especially those regarding the Royals. As a 68-year-old senior, Facebook is crucial for me to stay connected with my children, grandchildren, and friends. I kindly request your assistance in resolving this issue promptly.
Reported by GetHuman-ftearpak on Mittwoch, 24. Oktober 2018 01:05
My Facebook account was blocked for sharing a post about the unfortunate incident involving Emmett Till and the white woman who falsely accused him. There was a lack of due process in handling the situation, which is concerning considering the impact it had on civil rights. For those unfamiliar with the story of Emmett Till, I urge you to learn about the injustice that followed his tragic death. It's essential to understand the role played by the woman, her family, the town, police, and authorities in denying justice. Despite the woman admitting to lying, no one was held accountable. I believe my post shed light on the wrongdoing that occurred, and I stand by my position. I am requesting the reinstatement of my post and would appreciate a discussion regarding this matter. Feel free to contact me for further clarification.
Reported by GetHuman-jughayne on Mittwoch, 24. Oktober 2018 02:34
I have had to create multiple Facebook accounts due to losing my phone or getting hacked a few times. These accounts hold precious memories like pictures of my kids growing up and important family contacts on Messenger. Every time I try to sort things out, something goes wrong, and I end up locked out. I'm feeling frustrated and stressed wondering who can help me regain access to my accounts since I cannot reach Facebook support.
Reported by GetHuman1401259 on Mittwoch, 24. Oktober 2018 02:47
I urgently require assistance from Facebook Messenger. Unfortunately, I was wrongly arrested and accused of actions I did not commit due to a conflict with my mother-in-law. I have numerous profiles but cannot recall which ones, as I suffered memory loss while in a coma. I am struggling to access my emails and passwords. It is crucial that I receive immediate support to address these false allegations she presented against me. I urge someone from Facebook to reach out and help me rectify this misunderstanding. My name is Robert Charles Cook, and with my compromised memory, I am unable to recollect the details of the incidents.
Reported by GetHuman1401265 on Mittwoch, 24. Oktober 2018 02:53
I have been permanently banned from messaging and commenting on Facebook pages without any given reason. I primarily interact with Christian pages and have not engaged in any form of harassment or violence. My account is new with minimal activity. The only incident I can think of that may have led to the ban is a comment I made on a post about drag queens, where I expressed opinions in a satirical manner without advocating for any violence. It seems like Facebook may have a bias against Conservative Christian viewpoints. I rely on Facebook to connect with the Warriors for Christ community through live streams, which is important to me. I am willing to be more cautious with my language but request that the ban be lifted and attention be directed to those who promote actual harmful behavior. Disagreeing with the LGBTQ agenda does not equate to hatred towards individuals, it is about protecting children from harmful influences. I urge Facebook to reconsider this ban and address real issues of violence and hate on the platform impartially.
Reported by GetHuman-annakoto on Mittwoch, 24. Oktober 2018 04:05
I accidentally incurred a $5 charge by clicking on an ad link for a page I manage on Facebook (Roberta Weight Watchers). I am not a business, and I wish to prevent this from happening again. Despite my attempts, I couldn't remove my credit card details from Facebook. I'm requesting to disable my ability to promote posts or whatever action resulted in the $5 charge. Following the mishap, I tried unsuccessfully to contact support. I believe it's unjust that there wasn't a confirmation prompt asking, "Are you sure you want to do this?" I kindly ask for a credit of $5 and the removal of my credit card information to prevent similar incidents. I eagerly await your response. Thank you. - Roberta M. B.
Reported by GetHuman-leadweig on Mittwoch, 24. Oktober 2018 04:35
Hello, Our Facebook account is [redacted] It has been used as our Facebook developer account, hosting multiple active apps crucial to our operations. Recently, we were surprised when Facebook requested a photo of the account owner, and due to an error, the wrong image was uploaded. Subsequently, Facebook disabled our account despite its importance as a revenue-generating developer account that provides our app users with Facebook login services. We were disappointed by the lack of communication and warning prior to the account suspension. We urge the Facebook team to reach out to us through our account email for resolution.
Reported by GetHuman-sichuanx on Mittwoch, 24. Oktober 2018 06:11
My account is disabled. I had to switch phones because I broke my old one. On my old phone, I could tap on the Facebook app and my page would automatically pop up. Unfortunately, I forgot my password and didn't update my new phone number on my account. I no longer have access to the old number, so when I try to reset my password, the code is sent to my new number. However, when I enter the code from my new number, the account of someone named Ashley Kemp keeps appearing instead of mine. My name is Tyiesha Scott, and I need to regain access to my account as I communicate with most people through Messenger. I've tried contacting Facebook multiple times, sent them pictures of myself, and provided my email ([redacted]) associated with the account, but I keep getting a message that my account is disabled. I urgently need to reset my password and update my new number to access my page.
Reported by GetHuman-tyieshas on Mittwoch, 24. Oktober 2018 06:24
My email account is [redacted] I am Nikki V. Recently, I discovered that my account has been compromised. Even though I haven't used the account for years, my friends have informed me that someone accepted their friend requests. Additionally, my profile picture has been changed to display text in a foreign language and an ad for Ray-Ban sales. Unfortunately, I am unable to access my account or reset the password since I no longer have access to the associated email. When attempting to reset the password for that email, the system indicates that I lack the necessary information. Because I established this email two decades ago, I cannot recall the required details. I would like this account to be deactivated as soon as possible due to my concerns about the security breach. Thank you.
Reported by GetHuman-nvirgona on Mittwoch, 24. Oktober 2018 06:55
We are a company based in Ireland specializing in CBD products. I am interested in learning how we can have our cannabis business verified by Facebook to promote our CBD supplements. Our supplements are [redacted]% full spectrum CBD with 0% THC, pharmaceutically graded, and GMP certified. They are recognized as food supplements and are not listed in the EU novel food catalogue. Any assistance on this matter would be greatly appreciated. Thank you. Regards, C. S. from Satipharm AG.
Reported by GetHuman-cschnier on Mittwoch, 24. Oktober 2018 08:53
Hello, I am looking to update the name of my Facebook Page. I currently run Timi Eross Photography, but wish to change it to Bamboo Shoots Weddings. Unfortunately, my account has been restricted from making this change. I have been planning a rebrand to focus on wedding photography for the past six months and have informed my followers about this upcoming change. With an exhibition approaching, it is crucial for me to be able to promote my services under the new name of Bamboo Shoots Weddings on social media. Could you please provide guidance on resolving the issue with my account so I can proceed with the name change promptly? Thank you for your assistance. - Timi
Reported by GetHuman-timieros on Mittwoch, 24. Oktober 2018 10:24
I posted a Motorcycle for sale on a Facebook yardsale site, a [redacted] Kawasaki KD 80 for $[redacted]. Harry H. contacted me offering to trade a Yamaha Blaster ATV that needed a cylinder. When he came to my address at [redacted] Rudolph Ct. Martinsburg, Wv [redacted], I noticed the shock and three costly parts were missing from the ATV. Despite not signing the trade agreement I had prepared, hoping he would return the missing parts the next day, he has now gone silent. He is not responding to my messages or calls, leaving me feeling scammed. I plan to involve the police if he doesn't return my bike or the missing parts.
Reported by GetHuman-atvtech on Mittwoch, 24. Oktober 2018 11:57
I encountered an issue trying to log in to Facebook. After briefly seeing my home page, I was prompted to send a photo for confirmation, which I did. Despite this, I am still unable to access my account. My husband and friends cannot locate my profile either. I have an upcoming party on Saturday, the 27th, which I am hosting, and I use Facebook to manage the guest list. The event has disappeared, even though my husband was a co-host. I didn't violate any rules or post anything inappropriate. If this is how Facebook handles potential account hacks, it seems extreme. Locking the account but allowing the owner to verify information to regain access promptly would be more reasonable than potential two-week waits.
Reported by GetHuman-tmhtlh on Mittwoch, 24. Oktober 2018 12:43
I recently used a different device to access my Facebook account. After logging out, I discovered that my account had been compromised. The perpetrator changed the recovery email and possibly removed or altered my phone number. Unfortunately, I can no longer access my usual email that I use for Facebook login as I never updated it. I have been unable to regain access to my Facebook account, which contains precious memories of my child. I urgently request Facebook’s assistance in restoring access to my account by sending necessary verifications to the email address I have mentioned.
Reported by GetHuman1402990 on Mittwoch, 24. Oktober 2018 13:47
My name is David Michael Groves, and my Facebook name is Mike Groves (Dirty White Boy). Recently, many of my friends on Facebook informed me that someone was pretending to be me and sending friend requests to them, despite already being friends with me. I alerted everyone on my Facebook page about this hacker or scammer. However, a few evenings ago, when I tried to log in to Facebook, I found myself locked out. I have submitted a picture of myself and can provide more to prove my identity. I rely on my Facebook page to showcase my drum covers, as I have had it since May of [redacted]. Please assist me in resolving this issue. I appreciate your help. Thank you for your attention. Mike Groves.
Reported by GetHuman1403392 on Mittwoch, 24. Oktober 2018 14:48
I recently discovered that my account has been disabled due to reasons unknown to me. I lost access to my account late yesterday following a hack that prompted Facebook to flag unusual activity. They requested I upload a photo for verification, but before I could comply this morning, my account was disabled. I have been a valuable social media strategist on the platform, receiving recognition for posts liked over [redacted],[redacted] times. My content aims to inspire, educate, and entertain my audience of over [redacted] followers, built over 7 years. I humbly request assistance in reinstating my account as it means a lot to me. Thank you for your attention to this matter.
Reported by GetHuman1403573 on Mittwoch, 24. Oktober 2018 15:15
Dear Facebook Team, I would like to bring to your attention my Facebook business page, 'LGBTour,' linked to my personal page under the name Sanne Pols. The page is dedicated to promoting diversity, inclusion, and equality within the LGBTQ+ community. I fear that someone with malicious intent may be trying to block or hack my page. Despite my numerous attempts to seek assistance from Facebook regarding this issue, I have been unable to regain access to my page since June 18, [redacted]. As the sole administrator, I am unable to manage, advertise, or make payments for the page. While I can still access my personal page, the inability to manage the LGBTour page is hindering my efforts to promote my business and its cause effectively. I kindly request your assistance in restoring my access to the LGBTour page so that I can continue managing it for the betterment of the community. Thank you for your attention and anticipated support. Best regards, Sanne Pols.
Reported by GetHuman-scmpols on Mittwoch, 24. Oktober 2018 15:30
I was informed about a seventy-two hour ban on Facebook, but it has been seven days and I am still unable to post, react, or message. I received this ban after expressing my upset about a personal situation. I believe this punishment has been severe enough, especially considering the circumstances involving my deceased daughter's upcoming birthday. Many of my loved ones rely on Facebook to see photos of her, but I am currently unable to share them due to the extended ban. I urge Facebook to reevaluate the ban duration so I can properly grieve and share memories of my daughter with my family and friends. This situation feels unjust and distressing for me.
Reported by GetHuman-kaylaswo on Mittwoch, 24. Oktober 2018 15:44
My Facebook account got disabled for 30 days. I posted something that my friends also shared, but nothing happened to them. It wasn't even inappropriate. Facebook ignores anti-Christian posts but overreacted to a harmless Muslim joke I shared. They didn't penalize my friends for sharing it. I suspect someone jealous on my friends list reported it out of spite. I rely on Messenger for job communication, and this suspension is costing me clients. Please unlock my profile; 30 days is excessive. Who gave Facebook the authority to violate my rights like this?
Reported by GetHuman1403847 on Mittwoch, 24. Oktober 2018 15:49
I am a communication consultant who focuses on addressing antisocial communication habits. My Facebook page, The Psychopath's Playbook, has unfortunately been targeted by hackers in the past. Today, someone hacked into my account again and changed the phone number associated with it, making it impossible for me to receive the two-step verification code. I suspect the individual responsible for this is committing a criminal offense, which has been previously reported to the FBI. Upon attempting to recover my account, I received a code ([redacted]) sent to my [redacted] email. Here are the account details I used to sign up on 11/20/[redacted] under the name Jane Smith: - Email: [redacted] - Birth date: 11/11/[redacted] - Gender: Male - Phone: [redacted] I've provided some of my previous passwords for reference: - Original password: 5*pZ29471@_987Kj - Last password before change: 21Fu*Kp194@_19Z - Current password: 19mNp075@% - Old password: 27f2%@%1978pD The perpetrator has been harassing me for five years, and any help in recovering my account would be greatly appreciated. I am considering seeking legal action against this individual. My real name is Andrea Lea Bennett, and you can contact me at [redacted] or [redacted] Please advise if further information is required. Thank you.
Reported by GetHuman1404014 on Mittwoch, 24. Oktober 2018 16:23

Help me with my Facebook issue

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