Hello. Recently I contacted Instagram support for reporting an account that pretends to...

GetHuman-oksanage's customer service issue with Facebook from October 2018

9 views | 188766 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-oksanage's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-oksanage's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-oksanage will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-oksanage can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-oksanage may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-oksanage's own words
Hello. Recently I contacted Instagram support for reporting an account that pretends to be me , then Facebook solved the problem for me. *This morning I found out that I did a really bad mistake and my peaceful Instagram account is deleted because of my misunderstanding. Long story short - I reported on myself. I didn’t read carefully and in place “list the account that is being impersonated “ or something like this I put my account name instead of the suspect that is using my pictures and name on his Instagram profile. Please, help me to renovate my account, I really need it . I lost a lot of contacts and documents, along with memories that I will never recover. I had over thousand of followers and friends, that will be hard to bring back together. I would really appreciate it.**The account name is @gellermannn *My account was connected to Facebook if that’s helpful. And Facebook was the side that gave a support when I claimed the problem.**I did a ridiculous mistake and I’m paying for it. *Please , help me if you can !**Regards

GetHuman-oksanage did not yet indicate what Facebook should do to make this right.

How GetHuman-oksanage fixed the problem

We are waiting for GetHuman-oksanage to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-oksanage fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-oksanage
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 188766 others
0 customers following this

Timeline

GetHuman-oksanage started working on this issue
Oct 23rd, 2018 8:32pm