Hello, I cant sign in my fb acct. I had an old email attached to my acct and an old ce...

GetHuman-kathyiac's customer service issue with Facebook from October 2018

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The issue in GetHuman-kathyiac's own words
Hello, I cant sign in my fb acct. I had an old email attached to my acct and an old cell number.I called yahoo but they said the email hasn't been used so its closed I cant recover anything. I have a GOODemail which is *****@***.com. I have an old fb set up under this email for my son.I deactivated it recently ( at least I tried to deactivate .I'm not that computer literate) because he doesn't use that acct anymore. I believe it will deactivate in ** days..Anyway, my good fb acct is KaThee anNe..I received a notification saying someone tried to sign in my acct from New York,NY so I changed my password rather late at night, last week..I did not write down the new password and what I remembered did not work. Bottom line I cant access my acct.I would hate to lose everything, could you pls reset with my new cell number ********** or good email kathyiacono@gmail,com Also I tried opening another fb acct under my maiden name Kathy Rini but security stopped me..I have no access and it really ***** bc tomorrow is my bday and Ill be getting a lot of wishes that I cant respond to now.,,Pls attach my good email to my Kathee Anne acct and*or my current cell number,,Thank you ,,and perhaps you can allow my other acct which I tried to set up but was stopped by security for verification of my profile pic to become active if its going to take a long time for my kathee anne acct to be recovered..

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Facebook

Customer service issue
Reported by GetHuman-kathyiac
Oct 23rd, 2018 - 3 years ago
Fixed
Seen by 8 customers so far
Similar issue to 188582 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-kathyiac started working on this issue
Oct 23rd, 2018 6:40pm
GetHuman-kathyiac indicated the issue is not fixed yet.
Oct 31st, 2018 1:46pm

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