I do truly need a book for Facebook and Androids..I do not know what happened.I lost my...

GetHuman-gettruc's customer service issue with Facebook from October 2018

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Help with my Facebook issue
GetHuman-gettruc's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gettruc will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-gettruc can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-gettruc's own words
I do truly need a book for Facebook and Androids..I do not know what happened.I lost my *st Facebook acct its with my little neice sitting on my lap.staring into my eyes.I cant get it back.forgot password& Acct *...so after * days i started a *nd acct.with a pic of her on my knee sitting looking foward.i only wished to get that *st acct back.and dont want to loose it.the second one i dont want.Now that i was told to always keep passwords.i will.i had that *st acct for many years.and Facebook and i never had a problem.as i see some people do with pic posted and their comments.we never had that problem.all i got is this.past memory.....grandmothers name gabriel louberry..or kenworth trucks....I to Love the Lord...i only have this android.I cant afford a computer.Or I would get one.It then i know i wouldve found my *st acct..sorry im handicapped.and im on a budget.my phone number is from Dunkirk NY. ***-***-****.Is there anyway you could help me here.I love Facebook.and my friends & family on it..thank you either way. *****@***.com....* scontent:**media*external*file*****ame neice.s

GetHuman-gettruc did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-gettruc
Oct 23rd, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 188533 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-gettruc started working on this issue
Oct 23rd, 2018 6:01pm
GetHuman-gettruc indicated the issue is not fixed yet.
Oct 28th, 2018 8:43pm
GetHuman-gettruc indicated the issue is not fixed yet.
Oct 28th, 2018 8:46pm

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