Is more than * weeks that I have the account “frozen” not “disable” I cannot go trough...

GetHuman1397198's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1397198's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1397198 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1397198 can let us know if they help or not.
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Before contacting them, items GetHuman1397198 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1397198's own words
Is more than * weeks that I have the account “frozen” not “disable” I cannot go trough the steps because the steps always blocking on the first page, on the second, etc. I can change password but nothing I receive the same screen , still I cannot access. I tried different browser, computer, devices and nothing changes is IMPOSSIBLE to press the button CONTINUE and I’m not the only one. I have important things inside that I cannot manage or answer anymore! How is possible that there isn’t a real support for this? This is a GLITCH in the system, totally unprofessional and there is no reason to check the help section because is not written nothing about that. The account is “federico.solimeno**”

GetHuman1397198 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1397198
Oct 23rd, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 188293 others
0 customers following this

Timeline

GetHuman1397198 started working on this issue
Oct 23rd, 2018 3:22pm