This is so confusing. And it's hard to understand. But I'm gonna try to explain it. Ok...

GetHuman1396458's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1396458's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1396458 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1396458 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1396458's own words
This is so confusing. And it's hard to understand. But I'm gonna try to explain it. Ok here we go. A couple weeks ago I got a message from my girlfriend Rosetta Pulver. It was a video and it said "omg It's you"! So me being me an curious as I am opened it. That congratulations you won came up, with this spinning wheel. So I backed out and tried it again. Then being annoyed I said to her "Why did you send that to me"? She said I didnt", I tried to open it from a friend and it sent it out to my friends". "She said don't open it"! "I said," I already did"! So I went to go change my password, I tried it * to * times it keep coming back with an you have to write the same password identical . To me I was. So I back out of it .logged out like I always everyone i leave face book and I have not been able to get back in my facebook that I've had for *** years. This is gonna be long guys . Patience **. Ok here we go, so my facebook is through Yahoo mail back when we didn't have smart phones. (My phone is a gmail.) I know my address for yahoo, but I forgot my password,so I can't reset my password for facebook through Yahoo nor through my phone number because this is a different phone than that ,that is linked to my facebook. Yes I tried to call Yahoo I was on the phone with them for an hour or so not they couldn't help me because I couldn't remember emails I sent back in **** an up. *I was upset because I told them this is me, I'm not trying to be anyone else I just want my facebook back , my memories there and all my friends. ******.*Nope wouldn't help. It gets better hold on. So a few months ago I was scrolling down facebook and if you know me at all, I love photos** so there was this application for transfer your photos into beautiful memories ect. So I downloaded it. It installed and was on my apps. Couple days I opened it and I wanted to what it was all about. So I started following the directions and it made me another facebook, which was the flower picture, some of you should remember because you asked me if I made a knew facebook and I said yea by accident. When it happened I was like wth I don't want another facebook nor a knew one. So I uninstalled that app. But this is the*facebook page that I'm on now which is linked to my original facebook. So I am friends with myself. When I log in I only have to touch my photo and I'm on I don't have to put a password in. *I just want my facebook back because all my memories with my children. I lost my daughter in ****, I have so many memories with her and I want to order the memory books. But most of all I want my original facebook back . It is a beautiful book and I don't want to lose it. It means a lot to me. When those memories are all you have left you would umderstand. Please help me . Sincerely, Amy Lee Babjeck

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Facebook

Customer service issue
Reported by GetHuman1396458
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 188129 others
0 customers following this
Items needed
Email on Account
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Photo of Passport or Driver's License

Timeline

GetHuman1396458 started working on this issue
Oct 23rd, 2018 1:32pm