Several months ago i received a few messages about Facebook problems with being hacked...

GetHuman1394034's customer service issue with Facebook from October 2018

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The issue in GetHuman1394034's own words
Several months ago i received a few messages about Facebook problems with being hacked so I changed password. I continued to get similar messages so I kept changing it every couple of days. I changed it so many times I managed to forget the one I wanted. I attempted to have a link to reset it but unfortunately both email addresses on file I had not used in a few years so I had no idea of those passwords either. The old ones on file are *****@***.com and that is the same email I originally started my Facebook account with. The other one I had as a recovery one was an sbcglobal address. I also tried to put in my cell phone for a text back and my home number for a call back but never had luck with either. All I wanted to request was a link to reset a new password to my current email which I will provide below. I have been putting off this email because I am worried about being hacked or being sent a virus. Hopefully this message is being sent to a legitimate site and I would appreciate an email being sent or a text to my cell phone ***-***-**** Thanks for your time, Katie

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Facebook

Customer service issue
Reported by GetHuman1394034
Oct 22nd, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 187508 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1394034 started working on this issue
Oct 22nd, 2018 11:19pm

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