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GetHuman-jenglebr's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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The issue in GetHuman-jenglebr's own words
***** – **.******** – *.**, *.**, *.**, **.**, **.**, **.******** – **.**, **.**, **.**, **.**, **.**, **.** (plus a **$ gift card I added for gift sending)****** – **.**, **.**, **.**, **.**, **.******** – *.**, **.**, **.**, **.**, **.**, **.**, **.**, *.******** – **.**, **.**, *.**, **.**, **.**, **.**, *.**, *.**, **.**, **.**, **.** (plus a **.** gift card I added for gift sending.**** charges for the month of october **** and that includes my * gift cards that were used that i had put on here to send out gifts to my nieces for the holidays.**Description*Last night my credit card was declined, it said I had reached my limit and I barely use the card. I called and was told that the charges were from facebook. I searched my account and after changing my password now twice as of today, my ** year old told me that he used my gift card balances to play the game on the phone I just traded him out with. He said he didn't know that a card was on there and thought it was all gift cards. Why wasn't i informed that this was happening? This is *,***.** used in one month on your site, for a game... How could you not see this a fraudulent?????**how do i get in touch with you to call you?????**Please get back to me quickly on this.

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Facebook

Customer service issue
Reported by GetHuman-jenglebr
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 187203 others
0 customers following this
Items needed
Email on Account
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Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-jenglebr started working on this issue
Oct 22nd, 2018 7:02pm
GetHuman-jenglebr shared this issue with others over email
Oct 22nd, 2018 7:06pm