I was trying to open my previous account but I couldn't open it at all. I reported it s...

GetHuman1389183's customer service issue with Facebook from October 2018

2 views | 186850 similar | 0 following
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GetHuman1389183's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1389183 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1389183 can let us know if they help or not.
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Before contacting them, items GetHuman1389183 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1389183's own words
I was trying to open my previous account but I couldn't open it at all. I reported it several times and still it keeps posting and tagging its friends that some of them are also my friends in my new account. ... I created an account when I was in grade * in the year of (****-****). That was the only year that I used that account because I couldn't open it. So, I just created a new account which I'am using today. Little did I know, the account that I couldn't open is now activated and is posting photos which sells RayBan in a Dollar sign, and also tagging some of my mutual friends (it also includes me) of my new account now. I've been reporting this but there's still no answer, and I also have my friends who reported that account. If possible I want to delete this account to stop imposing as me and to stop posting and tagging people. Please see this link https:**www.facebook.com*michelle.turado.*

GetHuman1389183 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1389183
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 186850 others
0 customers following this

Timeline

GetHuman1389183 started working on this issue
Oct 22nd, 2018 2:56pm

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