Facebook Customer Service Issues

I recently encountered an issue on the marketplace. I was attempting to rehome a dog for free and sell a wedding dress and table set to cover land taxes. Despite following the rules and not selling animals, I was blocked. I believe this decision is unfair, especially since foster dogs are commonly advertised. It seems like my case was not reviewed by a person. Now, I am looking for alternative ways to find a new home for the 7-year-old pit mix. He is well-behaved, neutered, house-trained, and good with kids and dogs but not fond of cats. He requires a responsible forever home and is located in Knoxville, TN. I can arrange transportation, and a home check is necessary for adoption. I hope to be reinstated on the marketplace soon.

I was blocked from the marketplace on Facebook while trying to give away a free dog, sell a wedding dress, and a table set to pay land taxes. I followed the rules and don't understand why I was blocked. I believe my case was not reviewed properly. I will find another way to rehome the dog, as I do not want him to end up in a shelter where older dogs are euthanized first. Please reinstate my access to the marketplace. The dog is a mixed pit bull, one-year-old, well-behaved, and located in Knoxville, TN. He is free to a good home and transportation can be arranged. A home check is required for adoption. Thank you. --- I was blocked from the marketplace on Facebook while trying to give away a free dog, sell a wedding dress, and a table set to pay land taxes. I followed the rules but don't understand why I was blocked. I believe my case wasn't reviewed properly. I'll find another way to rehome the dog to avoid a shelter. Please reinstate my access to the marketplace. The dog is a mixed pitbull, one-year-old, well-behaved, and located in Knoxville, TN. He's free to a good home, transportation available. Home check required for adoption. Thank you.

I am seeking guidance on my mother's rights concerning a concerning situation on Facebook involving her husband. Mary Kay K. from Cincinnati, Ohio, is currently in critical condition at a rehab facility. Unfortunately, her husband, Bob K., is posting hurtful content on Facebook about her friends, discussing divorce, and even planning her funeral. This is deeply impacting our family, and despite my efforts to report these posts to Facebook, they have informed me that no action will be taken as there are no direct threats being made. Mary Kay is aware of these posts, and they are causing undue stress that may have severe consequences. I am reaching out for any support or advice available to address this distressing situation.

I am a Black man with bipolar depression named C.D. Bolton. I struggle to comprehend what I read and unknowingly created multiple Facebook accounts. I feel ashamed and embarrassed by the content shared. Unfortunately, I forgot the passwords and created new accounts repeatedly. My personal photos and private information are now scattered across social media platforms and Google. This situation is impacting my life negatively. I urgently seek assistance to erase all traces of me online, including on Facebook, Instagram, and Google. Do I require legal assistance to address this issue? You can reach me at [redacted] or email me at [redacted]. Thank you.

Dear Facebook, I recently received a letter from you via the US Post Office instructing me to visit www.Facebook.com/id and enter the code provided in the letter. The letter mentions that I provided personal information related to running political ads, although I solely share political content with friends and not with the intention of running ads. However, I am experiencing difficulty accessing my account through the given process. I have provided all necessary information but still cannot log in. I believe there may be issues with your system, which is causing frustration. I hope this can be resolved promptly as I find the current situation inconvenient. Regards, D. Esposito

Hi, my name is Michael. My account has been blocked because someone reported me for not using my real name. I have been waiting for my account to be reviewed for about three days now. The person who reported me did it to harass me. They even mentioned they would report me because they believed my name wasn't genuine. I have uploaded my picture three times, but nothing has changed. Every time I try to log in, it notifies me that my information is still under review. I have an ID if required. My profile name is "RASTA BLOODED." It would be great if you could assist me as I have family I haven't spoken to since I was 11 years old. Thank you.

About two weeks ago, on October 8, [redacted], I encountered an issue when trying to log into my Facebook account. After entering my email and password, I received a message prompting me to re-enter my current password as I had mistakenly used an older one. This login attempt was prompted by an email notifying me of suspicious activity on my account from a different location, which was not initiated by me. Despite multiple password reset attempts using verification codes, I've been locked out after the first try due to the system indicating too many attempts. Additionally, searching for my account under the name Stacy S. or email [redacted] returns no results. I am seeking assistance in obtaining a temporary password to regain access to my account, where I can update my password and security settings. Thank you for your help!

Hello, I had previously deleted an account in [redacted]. Recently, in [redacted], I created a new profile on Facebook with my daughter while traveling. She was my only friend on that account. I also started to use the FB Marketplace to sell items. However, last week I lost my automatic login, and after logging back in, my very old profile that I had deleted in [redacted] resurfaced instead of my new one with my daughter. I don't want this old profile back as it brings back negative feelings, and I only want to keep my new profile with my daughter. I am also unable to locate my FB Marketplace or my items for sale. I am requesting Facebook to permanently delete the old profile that should have been gone years ago and to restore only my new profile with my daughter as my sole friend and seller of items. I prefer to have only one active profile.

While on Facebook, I encountered a streaming game bug that wouldn't close or remove the small image on my phone's main screen. I reported the issue to Facebook. During this, a voice came through the phone, possibly from the game, claiming to have accessed my contacts and potentially passwords, mentioning my bank account. The voice had a Hawaiian accent and mentioned Russian influence. To stop it, I had to log out. My passwords are no longer saved in my antivirus, so I have to enter them manually until they are saved again. I've already informed my bank and phone provider, Straight Talk. This incident happened on October 22, [redacted], at approximately 12:56PM. My next step is to contact the antivirus company.

I'm frustrated with being blocked and reported on Facebook for posting what I believe are appropriate pictures and videos. I recently received a one-month block for posting a video of myself in full-coverage lingerie. However, I noticed another user with a nude photo as their cover picture, which I reported to Facebook but was told it complied with community guidelines. This has been an ongoing issue for me for more than a year. I feel targeted by the same person who keeps reporting me, allowing inappropriate content to stay up while I get penalized for content that I consider acceptable. This situation feels like harassment and cyberbullying, and I refuse to tolerate it. If necessary, I will seek assistance to address this unfair treatment. Additionally, being unable to access Messenger for a month is problematic as I communicate with important individuals, including my significant other, through that platform daily. This situation is unjust, and I am determined to address being penalized for content that I believe is appropriate.

On Saturday, I applied for a government grant and later, a person named David Galvam was connected to my Facebook account without my knowledge. Today, I spoke to a person claiming to be a representative of Facebook named Mr. Samuel at [redacted] ext. [redacted]. He informed me that my accounts were hacked multiple times in Cincinnati, Ohio, and suggested visiting www.validatorw3.org. I was instructed to purchase a $50 Google Play card to block the hacker and restore my Facebook and other accounts like Gmail and Google, with a promise of a refund later. Unfortunately, in my attempt to improve my situation, I unknowingly shared information. After creating new accounts since October 20, [redacted], I was informed today that my Facebook account was disabled and other search engines were compromised.

Dear Facebook Team, I have been a loyal user for 7 years. I apologize for my actions and sincerely ask for your forgiveness. Thank you for providing me with this information about why my content was removed and my account disabled. I realize that I repeatedly violated Facebook's policies and guidelines unintentionally. I am deeply sorry for managing a page, Manchester United in Tanzania, that I was not authorized to represent, which led to trademark infringement and impersonation issues. I posted a video clip of a football match with background music inadvertently, and I failed to remove an automatic Instagram share icon that resulted in the violation. I understand my mistakes and I am committed to improving. Facebook is an essential part of my life where I connect with family, friends, and share important moments. I regret the disruption I have caused and I promise to be more mindful in the future. I have carefully read and studied Facebook's rules and regulations and I am willing to adhere to them diligently. I have submitted my identification for verification and kindly request you to reconsider reactivating my account. Thank you for your time. Best regards, Fredy P. Email: [redacted] Phone: +[redacted]00

I recently signed up for Facebook after forgetting my old account details. Upon remembering my old password and attempting to log in, I encountered issues resetting the password and kept getting redirected to the new account I created. Despite submitting my state ID twice, I still can't access my original account where I typically log in using [redacted] My phone number is [redacted]. If there is any assistance available to help me regain access to my old Facebook account, I would greatly appreciate it.

1. In [redacted], I created a personal Facebook account but deactivated it due to lack of use. I now need to reactivate it. I believe I should be able to log back in with my previous credentials. 2. When trying to log in, I received messages saying my email or phone number doesn't match any accounts. I tried both my current and old email addresses as well as my phone number associated with the account. 3. Attempting to create a new account led to a message stating the email address I used was disabled. This is puzzling as my account was active when I deleted it. The conflicting messages are confusing. 4. Researching online, I found a Wikihow guide on appealing a disabled account. Following the steps provided, I encountered an error stating my email is not linked to a Facebook account, which is preventing me from submitting an appeal. 5. On Oct 10 at 7:05 PM, I emailed [redacted] with attachments, but it was returned undeliverable. This has happened before, and it seems my emails are being blocked. I would like Facebook to assist me in reopening my account.

1 In [redacted], I created a personal Facebook account but deleted it a few months later due to lack of use. Recently, I have needed to reactivate my account. My understanding was that by simply re-entering my login information, I could do so. 2 However, when attempting to log in, I received the messages: "The e-mail you've entered does not match any account. Sign up for an account." Or "'[redacted]' is not associated with any Facebook account." These messages appeared when using my current email account (which I used during the initial signup in [redacted]), my old email account, and my phone number, which remained the same since opening the account. 3 I then tried to sign up for a new account as suggested, but received the message: "The account that owns the email address you entered has been disabled," even when using my phone number and old email. This situation seems strange as my account was active when I deleted it, yet Facebook disabled it without notifying me. 4 Attempting to seek help, I found a Wikihow article on appealing the disable. Following the instructions, I filled out the required information, including submitting pictures of my driver's license. However, upon sending the form, I received an error message stating my email address was not associated with a Facebook account, hindering the appeal. 5 On Oct 10 at 7:05pm, I sent the appeal with attachments to [redacted], but it came back undeliverable. Despite attempting this before with the same outcome, my emails seem to be blocked when sent to Facebook's address.

Hello Facebook, I am confused about why I am being repeatedly asked to upload a photo of myself. I previously sent my ID, was unblocked, and now find myself blocked again after complying. I urgently need access to my account as it contains important information. I have attached my valid government ID once more and would appreciate it if you could review it promptly to restore my account. I cannot comprehend the reason for this repeated blocking despite providing the necessary verification. Please unblock me so I can continue using my account. Thank you for your assistance.

Dear forum members, I am writing to share my experience. My name is Isaiah Acuna, and I have been using my Facebook account since [redacted]. Unfortunately, I believe I have been a victim of professional hacking. My account has been compromised, and the passwords have been changed. Moreover, my phones have been blocked, and I have lost access to two-factor authentication. I now have a new phone number, [redacted]. I have learned the importance of security the hard way. I possess identification proof such as a Driver's License and Social Security card. I kindly request assistance from Facebook to resolve these security issues. Your help in addressing this matter would be greatly appreciated. Thank you for your attention, Isaiah

I purchased a car from a Craigslist ad for $[redacted]. The seller, claiming to be a woman going through a divorce, preferred not to be involved in the sale process. She directed me to call 1-[redacted]. I was informed the car, along with two others, would be shipped from Nebraska and delivered today, October 22. To secure the delivery, I bought $[redacted] worth of Ebay gift cards and provided the card numbers. The promised delivery time of 4:30 pm today passed without a car in sight. Upon contacting the seller, they abruptly hung up when hearing my name. Subsequent calls from me and a friend, under the name Alyssa W., were ignored or cut off after mentioning my name.

A few months ago, I received multiple messages regarding Facebook security issues and decided to change my password. However, I kept receiving similar messages, leading me to change it every few days. I ended up changing it so frequently that I forgot my latest password. I attempted to reset it but couldn't access the old email addresses linked to my account, [redacted] and an sbcglobal address. I also tried using my phone numbers for recovery but had no success. I'm providing my current email below and would appreciate receiving a reset link there. I've delayed sending this email due to concerns about hacking or viruses. I hope this message reaches the right place. Thank you for your assistance, Katie.

I need help with a fake social media account using my name, "Sperati Russell", on Facebook. The account posts inappropriate and offensive content, including sexist and racist remarks, using my photos without permission. This false identity is damaging both my personal and professional reputation as an Assistant Principal. It seems to be created by former students aiming to tarnish my name. I have contacted friends to report the fake account but need assistance in getting it permanently removed along with any other accounts using variations of my name.