My Facebook account has been disabled because they believe I was pretending to be someo...

GetHuman-hollobau's customer service issue with Facebook from October 2018

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The issue in GetHuman-hollobau's own words
My Facebook account has been disabled because they believe I was pretending to be someone else. I have no idea why they believe this. I am in fact the owner of the account. The message that tells me my account has been disabled has a hyperlink you can press if you believe they made an error. When I press this link it asks me to send them a photo id. I have sent my photo id multiple times but I keep getting the same standardized message saying they can't help until I send them a photo id. I have replied to this message explaining that I have attached the requested document, and they just reply with the same standardized message I received in the first place. I would like to recover this account. I fear someone may have hacked it. Can you please help me or direct me to someone who can? The account was set up on my cellphone , so I use my cellphone number to try to log in. It has a case * associated with it: ***************.

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Facebook

Customer service issue
Reported by GetHuman-hollobau
Oct 22nd, 2018 - 3 years ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 186219 others
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GetHuman-hollobau started working on this issue
Oct 22nd, 2018 12:35am

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