My mother passed away a few years ago, and I had her Facebook profile memorialized. Wh...

GetHuman-inappleb's customer service issue with Facebook from October 2018

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The issue in GetHuman-inappleb's own words
My mother passed away a few years ago, and I had her Facebook profile memorialized. What I didn't realize is that my stepfather let her use his email address, the one he still currently uses, which is also the one he'd like to use for his own Facebook account.**He *has* a Facebook account, but the email he used for that was through an internet service provider he no longer uses. So he can't reset his password for his own account and log in.**He has valid ID, if that's needed. He wants to assign a new email to my mom's memorialized page (without damaging it), and get his current dead and defunct email swapped out for the functioning email address used by my mother's page. **Is that possible? Basically, it's just swapping two emails. He wants to get back into his Facebook account so he can use it, but we don't want mom's memorialized account to change or go away.**Thanks!

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Facebook

Customer service issue
Reported by GetHuman-inappleb
Oct 21st, 2018 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 186159 others
0 customers following this

Timeline

GetHuman-inappleb started working on this issue
Oct 21st, 2018 11:03pm