My mother passed away a few years ago, and I had her Facebook profile memorialized. Wh...
GetHuman-inappleb's customer service issue with Facebook from October 2018
17 views | 186159 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-inappleb's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-inappleb's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-inappleb will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-inappleb can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-inappleb may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-inappleb's own words
My mother passed away a few years ago, and I had her Facebook profile memorialized. What I didn't realize is that my stepfather let her use his email address, the one he still currently uses, which is also the one he'd like to use for his own Facebook account.**He *has* a Facebook account, but the email he used for that was through an internet service provider he no longer uses. So he can't reset his password for his own account and log in.**He has valid ID, if that's needed. He wants to assign a new email to my mom's memorialized page (without damaging it), and get his current dead and defunct email swapped out for the functioning email address used by my mother's page. **Is that possible? Basically, it's just swapping two emails. He wants to get back into his Facebook account so he can use it, but we don't want mom's memorialized account to change or go away.**Thanks!
GetHuman-inappleb did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-inappleb fixed the problem
We are waiting for GetHuman-inappleb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.