On Friday **th October ****, my account was hacked into . My son rang me to advise that...

GetHuman1387634's customer service issue with Facebook from October 2018

5 views | 186157 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman1387634's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1387634's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1387634 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1387634 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1387634 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1387634's own words
On Friday **th October ****, my account was hacked into . My son rang me to advise that he and about ** others were now supporting an advertisement for Rayband sunglasses. I checked my privacy settings , changed my password to a totally different word and numbers and thought no more of it . Last night I. Hanged the password for a second time *. Last night I I received an email from an unknown party that they have my email, my password and advise that my browser was operating as a Remote Desktop that has a key logger which provided this person with access to my screen . Not sure what all that means . *Am advised that this person made a video which if released would embarrass me. *The person then goes on to say that unless payment of $US **** in bitcoin is paid to a nominated untraceable account , this video will be released on my site . *The threat is for it to be released in "* day"*I received this email at **.**pm last night AEST. *Please advise how to proceed . Thank you .

GetHuman1387634 did not yet indicate what Facebook should do to make this right.

How GetHuman1387634 fixed the problem

We are waiting for GetHuman1387634 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1387634 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1387634
Oct 21st, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 186157 others
0 customers following this


GetHuman1387634 started working on this issue
Oct 21st, 2018 11:01pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians