On Friday **th October ****, my account was hacked into . My son rang me to advise that...

GetHuman1387634's customer service issue with Facebook from October 2018

5 views | 186157 similar | 0 following
Help with my Facebook issue
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GetHuman1387634's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1387634 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1387634 can let us know if they help or not.
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Before contacting them, items GetHuman1387634 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1387634's own words
On Friday **th October ****, my account was hacked into . My son rang me to advise that he and about ** others were now supporting an advertisement for Rayband sunglasses. I checked my privacy settings , changed my password to a totally different word and numbers and thought no more of it . Last night I. Hanged the password for a second time *. Last night I I received an email from an unknown party that they have my email, my password and advise that my browser was operating as a Remote Desktop that has a key logger which provided this person with access to my screen . Not sure what all that means . *Am advised that this person made a video which if released would embarrass me. *The person then goes on to say that unless payment of $US **** in bitcoin is paid to a nominated untraceable account , this video will be released on my site . *The threat is for it to be released in "* day"*I received this email at **.**pm last night AEST. *Please advise how to proceed . Thank you .

GetHuman1387634 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1387634
Oct 21st, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 186157 others
0 customers following this

Timeline

GetHuman1387634 started working on this issue
Oct 21st, 2018 11:01pm

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