Hi,*My name is Ashleigh Oswin. My account was hacked and taken over * days ago by an Ar...

GetHuman-ashcash_'s customer service issue with Facebook from October 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ashcash_ will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ashcash_ can let us know if they help or not.
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Before contacting them, items GetHuman-ashcash_ may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ashcash_'s own words
Hi,*My name is Ashleigh Oswin. My account was hacked and taken over * days ago by an Arabic individual, where they have used their email as the primary email, so they have control over the account. And my personal email in now being flooded with emails from facebook in arabic. I am still able to access the account via a previous password and then resetting the password, but the hacker then changes the password anyway. I have a business page linked to my account so it is very important that i can recover my account. The steps to recover my account via the link of facebook.com*hacked doesnt help and does not finish the process once an ID is asked for. So without being the primary email holder i cannot remove the foreign emails that have now been added to my account. How can i recover my account and remove this hacker?*Your help would be very appreciated.

GetHuman-ashcash_ did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-ashcash_
Oct 21st, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 185835 others
0 customers following this


GetHuman-ashcash_ started working on this issue
Oct 21st, 2018 5:37pm

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