I forgot my password to log in and have a new phone number that's i hadn't verified for...

GetHuman-jchatman's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman-jchatman's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jchatman will want to follow the link below to head to their help center. We will check on GetHuman-jchatman later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jchatman may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jchatman's own words
I forgot my password to log in and have a new phone number that's i hadn't verified for * step verification. So I have been locked out of my account for * weeks. I went to the help center and uploaded documentation to verify who I was. But I have not got a response. I need help addressing this issue. As my personal fb account is linked to my business fb account.*Please email me back at *****@***.com. This is my spouses email. As I am also locked out of my google due to my mobile number being changed
GetHuman-jchatman did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-jchatman
Oct 21st, 2018 - 3 mons ago
I have an issue with Facebook too
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GetHuman-jchatman started working on this issue
Oct 21st, 2018 3:16pm