My phone was broken. I needed to replace it. So I got new phone and was unable to trans...

GetHuman1385137's customer service issue with Facebook from October 2018

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The issue in GetHuman1385137's own words
My phone was broken. I needed to replace it. So I got new phone and was unable to transfer the information from my old phone. My Facebook is connected to the old phone number and old email I use to have. My old email has been deactivated for some reason. I just want my Facebook back and can't retrieve it with old number or email. What do I do? Feeling very lost without my Facebook account. Please help me. I beg you I have been trying for about two months. Thank you Mrs. Heather Weiss
GetHuman1385137 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1385137
Oct 21st, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 185503 others
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GetHuman1385137 started working on this issue
Oct 21st, 2018 11:43am