I can not log into my old facebook account. I no longer have access to the phone number...

GetHuman1384576's customer service issue with Facebook from October 2018

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The issue in GetHuman1384576's own words
I can not log into my old facebook account. I no longer have access to the phone number or the e-mail for that account. I do know the log in information, and my password. *****@***.com (Aleiah**). When I try to log in it says I need a code from a log in generator which I never get. I have already submitted photos of my i.d. * times with no response. My new e-mail address Is *****@***.com if there is something that needs to be sent to my e-mail. My new number is *** ***-****. I really want my old facebook so I have my normal friends list and memories, ect. I have created a new one ...*****@***.com but it is just not the same as my old one.
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Customer service issue
Reported by GetHuman1384576
Oct 21st, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 185316 others
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GetHuman1384576 started working on this issue
Oct 21st, 2018 5:42am