I got a new phone and went to log in on my Facebook page and it asked for my password...

GetHuman-choimero's customer service issue with Facebook from October 2018

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The issue in GetHuman-choimero's own words
I got a new phone and went to log in on my Facebook page and it asked for my password. When I entered the password, it said it was my old password and that I needed to enter the new password. When I enter what I thought might be the password it says incorrect password so I go to try to recover password and I'm not able to because I no longer have the phone number that was on the account so I don't have that phone anymore even it's not even on so and then when I did log in try to log in the first time there's a person's name Jolene Adair as the Facebook account now all. Now all of my activities on my phone are linked with my Facebook account. How do I get access to my Facebook account when I don't have access to the phone number nor the email. How do I get access to my Facebook account when I don't have either one of those information I need help because I cannot do nothing on my phone cuz I cannot log into my Facebook account.
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Customer service issue
Reported by GetHuman-choimero
Oct 20th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-choimero started working on this issue
Oct 20th, 2018 11:11pm