For the past * months, I have been trying to login to my main facebook account...

GetHuman1383196's customer service issue with Facebook from October 2018

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GetHuman1383196's next move: go to the Facebook help center.
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The issue in GetHuman1383196's own words
For the past * months, I have been trying to login to my main facebook account (*****@***.com). Facebook says my account was hacked and I needed to recover my account.**Going through the recovery process, whenever it gets to the last place "Check Commerce Posts", it just keeps loading and never completes. this has been on for the past * months.**Please see screenshot below.*taken *:**pm -- https:**snag.gy*xmZnAk.jpg*taken *:**pm -- https:**snag.gy*A*CPXv.jpg**First screenshot was taken *:**pm. *Second screenshot was taken *:**pm**Even if I leave it for hours, it never goes past that stage.**I would appreciate your assistance in the recovery of that account.*The email for the account in question is *****@***.com**Thank you
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Facebook

Customer service issue
Reported by GetHuman1383196
Oct 20th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 1 customer so far
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GetHuman1383196 started working on this issue
Oct 20th 9:25pm