For months I have tapped onto my profile picture to open my fb acc. About a week ago th...

GetHuman-adeleroz's customer service issue with Facebook from October 2018

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GetHuman-adeleroz's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-adeleroz will want to follow the link below to head to their help center. We will check on GetHuman-adeleroz later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-adeleroz's own words
For months I have tapped onto my profile picture to open my fb acc. About a week ago they wanted a password which i couldn't remember. After so many attenpts to resolve this fb disabled my acc for "pretending to be someone else" who the **** else would I be? I created a new acc now fb won't allow me to open that one. WTH! I want to recover my acc. Please tell me how. Tried with computor still won't open!
GetHuman-adeleroz did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-adeleroz
Oct 20th, 2018 - a mon ago
I have an issue with Facebook too
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GetHuman-adeleroz started working on this issue
Oct 20th 5:31pm