I do not have facebook. Never have. However, my credit card was billed for an Ad. I...

GetHuman1381888's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1381888's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1381888 will want to follow the link below to head to their help center. We will check on GetHuman1381888 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1381888's own words
I do not have facebook. Never have. However, my credit card was billed for an Ad. I do not advertise on Facebook. I can't even navigate their website, because I do not have an account, so therefore can't log in. My credit card bank suggests I close my current credit card account and they will send a new card. I have had this credit card since **** and have lots of direct pays go to this account. To contact all of them with a new credit card number would require a lot of work, and it doesn't seem just that I have to jump thru so many hoops due to an error I didn't create. How can you help?
GetHuman1381888 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1381888
Oct 20th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 184729 others
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Timeline
GetHuman1381888 started working on this issue
Oct 20th 5:08pm