I do not have facebook. Never have. However, my credit card was billed for an Ad. I...

GetHuman1381888's customer service issue with Facebook from October 2018

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The issue in GetHuman1381888's own words
I do not have facebook. Never have. However, my credit card was billed for an Ad. I do not advertise on Facebook. I can't even navigate their website, because I do not have an account, so therefore can't log in. My credit card bank suggests I close my current credit card account and they will send a new card. I have had this credit card since **** and have lots of direct pays go to this account. To contact all of them with a new credit card number would require a lot of work, and it doesn't seem just that I have to jump thru so many hoops due to an error I didn't create. How can you help?
GetHuman1381888 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1381888
Oct 20th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 184729 others
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GetHuman1381888 started working on this issue
Oct 20th, 2018 5:08pm