When I got up this morning I found that while I was sleeping there had been activity on...

GetHuman1380598's customer service issue with Facebook from October 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1380598's own words
When I got up this morning I found that while I was sleeping there had been activity on my account that I did not authorize. My account was *****@***.com ***-***-*****When I tried to log in I was not able.*This is what I found The phone number **** *** **** was added to your Facebook account on Saturday, October **, **** at *:** AM (UTC***). Your Facebook password was reset using the phone number ************** on Saturday, October **, **** at *:** AM (UTC***). *Device:*iPhone **IP address:****.***.**.****Carrier:*MTN*The phone number ** ***-***-**** was removed from your Facebook account on Saturday, October **, **** at *:** AM (UTC***).*The email address *****@***.com was added to your Facebook account on Saturday, October **, **** at *:** AM (UTC***).*The email address *****@***.com was added to your Facebook account on Saturday, October **, **** at *:** AM (UTC***). *My family and friends are getting messages from these people I want it stopped I have been HACKED!
GetHuman1380598 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1380598
Oct 20th, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 184420 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1380598 started working on this issue
Oct 20th 12:10pm
GetHuman1380598 shared this issue with friends on Facebook
Oct 20th 12:11pm
GetHuman1380598 indicated the issue is not fixed yet.
Oct 20th 2:07pm