Facebook Marketplace fraud!

GetHuman-talkana's customer service issue with Facebook from October 2018

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The issue in GetHuman-talkana's own words
Sell item ... Hi Team,*Greetings of the day!*I am writing to you to seek urgent attention regarding a crime where the offender miss-used Facebook marketplace as a tool.*The buyer came to my place and ran away with my IPhone X on sale with other * mates in a car when he took the phone from me to switch-it on to see if it was working. I reported the case to the police, please find attached the copy of “report made to police” for your reference.*The police found the offender (thanks to Facebook, I could shared the offender’s profile) but the offender got away saying that I was chatting to a person who cloned his profile, which I believe is bull-**** as the profile I was chatting with was created in **** and also have comments and likes from his friends.**So, I am writing to you to seek the participants profile Id and the url to their profiles for the marketplace chat “https:**www.facebook.com*messages*t*****************” where the offender agreed to buy the phone. The chat was initiated on Oct **, **** *:**pm AEST.**Thought, I got the profile-Id of the offender from this chat but the police doesn’t seem to believe me until I get this confirmed from a reliable source.*I strongly feel a response from you will make the office believe me and take action against the offender.*Appreciating your support!*A common Facebook user.*Anand Goenka
Varification of buyers Facebook profile!
Reported to local police!
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Facebook Marketplace
Customer service issue
Reported by GetHuman-talkana
Oct 20th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-talkana started working on this issue
Oct 20th, 2018 12:07pm