my friend Facebook account named " Javed Khan " password was recently changed in wed...

GetHuman-amirleon's customer service issue with Facebook from October 2018

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GetHuman-amirleon's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-amirleon will want to follow the link below to head to their help center. We will check on GetHuman-amirleon later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-amirleon may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-amirleon's own words
my friend Facebook account named " Javed Khan " password was recently changed in wed ********** but my friend javed khan says that he did not changed it he created the account on his number and now when he tries to recover his password it shows an email which shows d*******a@a****.us which is not his email my friend email is *****@***.com so now what do we do we cant access it and cant change it
GetHuman-amirleon did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-amirleon
Oct 20th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-amirleon started working on this issue
Oct 20th, 2018 9:14am