My phone number is ***-***-**** - I was on Facebook and sending my new address to my fr...

GetHuman1379838's customer service issue with Facebook from October 2018

2 views | 184190 similar | 0 following
Help with my Facebook issue
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GetHuman1379838's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1379838 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1379838 can let us know if they help or not.
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The issue in GetHuman1379838's own words
My phone number is ***-***-**** - I was on Facebook and sending my new address to my friends on messenger. I was kicked off and told there was suspicious activity . I believe they called it Phinishing. *I have attempted to log in and reset my password several times. It will not let me log in. I don’t understand how Facebook can just **** down a page !! I spend a large amount of money on boosting post for my business. Perfections Body Sculpt. *Approximately three months ago you shut down my original Facebook page. I created a new one now the same thing. *I follow all Facebook rules and it should not be against the rules to send a new address on messenger to friends. You not only **** down my personal page but you have shut down my business page. I own Perfections Body Sculpt. *WWW.Perfectionsbodysculpt.com*I don’t understand why I cannot sign into my page ?? The link to change my password takes me to the same place every time - J get a code - I follow the links - it ask me to change my password- Infollow this over and over and it does nothing. My Name is Tammy Wilson. I don’t understand none of this and before you just sent me links that never work ?? Why is there NO Customer Service Phone Number to contact a human with Facebook that can actually help me with this huge problem. *I was NOT Hacked I have verified my account * times and attempted to change my password and still I cannot log in ??? *My old page is still active where you shut my page down before for hacking when I was not hacked. I have sent numerous emails asking for you to delete my old page with no response my customers now see two pages. I only want my newest personal page and my business page. *I do not understand Facebook - How do you shut down someone’s page for sending friends a new address on Facebook ? I am shaking my head and for three months when this happened the first time cried for days- You offer No ONE ON ONE support just general script emails that do nothing to help. I have spent Thousands Of dollars on Facebook now I cannot even get into my account ? Please have someone call me (***) ***-**** or email *****@***.com*I am begging someone to call or help me

GetHuman1379838 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1379838
Oct 20th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 184190 others
0 customers following this

Timeline

GetHuman1379838 started working on this issue
Oct 20th, 2018 4:41am

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