I had a Messenger account, my sister then decided to create an account but there was a...
GetHuman-cvrede's customer service issue with Facebook from October 2018
Help with my Facebook issue
First: share to improve GetHuman-cvrede's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman-cvrede may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-cvrede's own words
I had a Messenger account, my sister then decided to create an account but there was a problem with her phone, so she used my phone number to create her account. When I opened my Messenger it asked me wether I had changed phone numbers or not, I said no, so it supposedly sent me a code via SMS. I pressed sent again, a few times but it didn't send even after * min. So I re-opened the app, nothing changed. I re-installed it, but it wouldn't even let me try and send the code. Re-installed the app, wouldn't let me log in. So now we have 'deleted' my siter's account (it's in a queu, meant to be deleted the **th of November I think) What do I do?!?! Could you please re-activate my account, or at least let me create a new one with my phone number ((***)**********)
GetHuman-cvrede did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-cvrede fixed the problem
We are waiting for GetHuman-cvrede to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.