It all started a couple of weeks ago when I tried to open a video that I thought was fr...

GetHuman1379656's customer service issue with Facebook from October 2018

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The issue in GetHuman1379656's own words
It all started a couple of weeks ago when I tried to open a video that I thought was from my son. It wouldn't open and it was not from him. He had been hacked I guess. Then a few days later the same thing happened to me, all my friends got a video from me (not from me) that wouldn't open. I just posted don't open the video and let it go, I thought it would resolve itself. So tonight my FB days I had to log back in... Thought that was strange but I put my password in them out asked for a code which was emailed to me then a text them another email this had been going on and on! The code does not work and some howi started another FB page! I don't want a new one, I just want my old one back ... I have * email accounts so I think I put the wrong one in and that's how I started a new account. The email that I started my FB account with is *****@***.com but the email that I use on my phone is *****@***.com. please help
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Facebook

Customer service issue
Reported by GetHuman1379656
Oct 20th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman1379656 started working on this issue
Oct 20th 3:18am