I'm been trying to get back into my old Facebook that I have had for years but I can no...

GetHuman-kristite's customer service issue with Facebook from October 2018

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The issue in GetHuman-kristite's own words
I'm been trying to get back into my old Facebook that I have had for years but I can no longer remember my password and I had the same password to my recover email so I also can't get into that as well. My recover phone number I have not had in years. I have started up a new Facebook but would still like to get into my old Facebook account to get my pictures. Is there anyway I can send in a picture of my ID to get my account back? I did chance my last name back to my maiden name and my ID in my married name. Please is there anything u can do to help me. I've tried everything. My old Facebook account is *****@***.com and my new one is K*****@***.com.
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Customer service issue
Reported by GetHuman-kristite
Oct 20th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 5 customers so far
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GetHuman-kristite started working on this issue
Oct 20th 1:09am