Hello my name is Sue Turner and my account has been hacked or I have unintentionally se...

GetHuman-sueturne's customer service issue with Facebook from October 2018

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Help with my Facebook issue
GetHuman-sueturne's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sueturne will want to follow the link below to head to their help center. We will check on GetHuman-sueturne later to make sure it's all set or try to help escalate.
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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sueturne's own words
Hello my name is Sue Turner and my account has been hacked or I have unintentionally set off some type of code that is disabled my phone in my home phone and has disabled my Facebook page. I've been asked to set up another page and and go through a list to find all my friends and now that they think that's fake so I don't know what's happening* I seem to have lost all my information and it's been quite unintentional. There's been nothing go wrong at my house. No emergency . we're all healthy so I want to get it all fixed up it's driving me insane trying to fix it all I've spent * days doing it and I think I'm making it worse. I didn't know that having all the apps that I had meant that there were secret messages going on I'm quite naive I just thought I was sending funny messages and doing that with my friends and now everything's been mucked up will you please fix up and restore my Facebook page to what it was because at the moment I've lost all my information and photos. I'm not happy about that so please be assured nothing happened A child was playing with my phone . I'm just flabbergasted about all this so you can contact me or phone me on ********** *thank you I would really like this to be rectified as I'm wanting to take photos tonight of a concert that im in tonight with the Frankston ladies choir thankplease get home number.*Will you please fix this up as soon as you can.*Kind regards.*Sue Turner*I think the public should be a mate made aware that this can happen on Facebook. I do not want any of these apps attached to my phone or my Facebook account anything I want it all taken off thank you
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Customer service issue
Reported by GetHuman-sueturne
Oct 20th, 2018 - a mon ago
I have an issue with Facebook too
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GetHuman-sueturne started working on this issue
Oct 20th 12:39am
GetHuman-sueturne shared this issue with friends on Facebook
Oct 20th 12:51am